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Online Mattress Showroom Tampa
10047 West Hillsborough Avenue, Tampa, Florida, United States
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About the Online Mattress Showroom Tampa
Online Mattress Showroom Tampa is a furniture and home goods store located at 10047 West Hillsborough Avenue in Tampa, Florida. We display the most popular online brands of mattresses, allowing customers to try them before making a purchase to ensure they find the right fit. In addition to exclusive discounts and free bedding gifts with in-store purchases, we also offer the best discounts and coupons available for all online brands. Our large parking lot provides convenient parking for customers.
Customers have praised the store for its friendly and knowledgeable staff, such as Ross who is a mattress expert with experience owning stores and reviewing online brands. Even if you are not able to visit the showroom in person, Ross can still help you make a decision on the perfect mattress for you. Visit Online Mattress Showroom Tampa for a pressure-free shopping experience and great deals on quality mattresses.
Photos of Online Mattress Showroom Tampa
10047 W Hillsborough Ave, Tampa, FL 33615, United States
Opening hours of Online Mattress Showroom Tampa
Monday:
11:00 - 18:00
Tuesday:
11:00 - 18:00
Wednesday:
11:00 - 18:00
Thursday:
11:00 - 18:00
Friday:
11:00 - 18:00
Saturday:
11:00 - 16:00
Sunday:
11:00 - 16:00
Reviews of Online Mattress Showroom Tampa
"I had the worst mattress buying experience ever. There's a fair chance that at least some of it was bad luck, but the company really fell short here as well on multiple occasions. TLDR - this place can be helpful if you want to just check out online mattresses in-person as they have a handful of models on the floor to try. However, be careful before falling for the "trap" of their "discounts". Once you take a closer look at their business, you can see that their main objective is referrals - from buying in store and from their online blog (read SEO keyword stuffing) posts. Nothing wrong with that at face value, but worth noting. I became a little suspicious after I went in store and was sold by the person working there on purchasing a Pillar Hybrid mattress. There was a "deal" that included a free cooling mattress topper. I ordered a firmness of "medium firm" on the mattress. Strangely enough, when the person working there went to "enter the order" they showed me an odd order screen that was clearly not for the manufacturer directly and told me "hey, we can't select medium firm, only medium soft. But don't worry, we'll put it in the notes. Just don't want you to worry when you see medium soft on the invoice". This was really weird, but at this point the purchase had been made so not much I could really do anyways. Fast forward, when the company finally got around to sending the tracking link, I responded to that email asking to confirm the firmness that was ordered. They seemed confused and I forwarded them my invoice along with the order explaining the issue. Sure enough, they ordered the wrong firmness (shocker). This started a chain of emails and phone calls. I was trying to 1) get the correct firmness delivered 2) not have the wrong mattress delivered because then I'd be stuck with the headache of trying to return it and 3) get the correct mattress ASAP as I had to get rid of the old one. I called their office several times. Each time I was told that they would forward the information to their "boss" and they don't have access or power to do anything. They told me to expect a call from the owner. Not once did I receive a call back, from anyone. I then proceeded to email more asking for updates as I still had not received the new tracking link or any updates as to what was going on. After a lot of back and forth and after 5 days of waiting around for an email, I finally got an update that I would receive the $150 partial refund for the "trouble". I didn't get a new tracking number until multiple unanswered emails and 7 days later. Once the mattress finally arrived it was...fine. A little less than what I was expecting and hoping for...but at this point I was just glad to (so I thought) be done with these folks. Fast forward ~150 days and the mattress is already sinking so badly and causing back pain. Unfortunately, their trial period is 120 days and they said I'm out of luck entirely on any sort of refund. They also claim "they have never had any issues with this brand of mattress - Pillar". Based on these interactions and some odd context clues in their forwarded emails...I almost feel like they have some sort of association with Pillar directly. It wouldn't surprise me to learn the referral % is bigger with Pillar or maybe share some ownership. I can't say that for certain though. That's part of what felt so weird about this entire process. Maybe they're right...and I was just totally unlucky in how this all went down. I can understand being outside the trial period. What I can't understand is the total disregard to some awful customer service the entire way. Not ONCE did I have a pleasant experience of the several times I've had to interact with them. I know others have had decent experiences. If you give this a try, I hope you have better luck than me. Never again for me. Cutting my losses here and tossing this thing in the trash. I'll be going direct with a reputable brand instead."
"Our experience was awesome! Benjy helped us out. He was very friendly and knowledgeable about everything. We didn’t feel rushed or pressured! Highly recommend if you’re looking to try out mattresses before you buy!!"
"This store is a great way to try out most online mattresses. The Manager Benjy was extremely knowledgeable of all the mattresses and quickly answered all of my questions. He was also able to offer pricing that was less than buying it directly from the manufacturer. Do yourself a favor and stop by this store if considering an online mattress. I have no doubt Benjy will help you make the right decision and also save you a lot of money."
"Great new place to try out online mattresses - Benji was kind, friendly & really knowledgeable. I highly recommend coming here to test the wide range of mattresses and brands. All in all it was a wonderful experience with no pressure and indeed a very helpful service!"
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