Firestone Complete Auto Care 1551 Florida Mall Avenue, Orlando, FL 32809

"I highly recommend this Firestone location! Wayne is kind, friendly and courteous. He is the ideal person to have at the front counter! You DO NOT get that in all the shops so it was quite a refreshing relief to be greeted and assisted by him. Melvin is so great!! His knowledge and experience shows and that makes you do all that he tells you to get done on your car!! He is a soft-spoken, kind and courteous soul. Thank you so much for your advice Melvin. I did not meet the rest of the team but I can tell that this team works well together and they need to be commended for their work and their great customer service! That is what brings one back and creates customer loyalty! Thank you gentlemen."

"Wayne was a great help! He took the time to fill our tires for free, even though the store was extremely busy at the time. After our tire warning didn't disappear, he gave us advice on what to look at and how to continue investigating the issue. We were able to reset the TPMs and get rid of the warning!"

"Melvin was extremely friendly and his communication was on point. I had my wheel alignment done at a closer location to my home but decided not to go there because after a long road trip and getting my tires rotated and balanced by Discount Tire they told me my front tires had abnormal wear which looked like too much camber or too much toe. This location performed my wheel alignment and verified my alignment was indeed off and the cause of my abnormal tire wear. I will be going to this location here on our for my wheel alignment."

"3 years ago... I gave this place a 4 star rating. However, my experience yesterday was horrific! My wife and I had 2 appointments to get an oil change simultaneously at 10AM. That apparently should not have happened according to the 2 guys at the counter who checked us in. They blamed it on a 3rd guy who showed up like 20 minutes later. I figured... oh well, we'll be here an hour instead of 30 minutes. I notice them turn someone away saying "we won't be able to help you for today." Bad sign. Then... a lady who was already there when we got there, and apparently been waiting for over an hour... got up to inquire how much longer because her car had not even been pulled in yet. At that point I decide to look and our cars had not been pulled in neither. After over 30 minutes of waiting... we decided to leave because it felt like we would be there until 1PM which is ridiculous when you have a 10AM appointment FOR AN OIL CHANGE!!!! ****Worse part*** I went to go use their bathroom. It was disgusting! Floors have clearly not been mopped in probably months. Toilet had hair everywhere. You know what kind! I didn't want to lift the toilet seat. It was gross! You're gonna work at a snails pace... the LEAST you can do is provide clean, sanitized bathrooms. And only 6 chairs in the waiting area? You've got about 20 vehicles you're working on and you offer 6 chairs to sit and wait for your vehicle? I've been using FIRESTONE since 2004. I think I'm done!"

"Team was very responsive to all customers in person and on phone. They followed their appointments timely and did not overbook themselves with afternoon walk ins where they could not accommodate them. Requested service was performed accurately. Main issue was not resolved due to inability to duplicate problem at time of service. Technician made every effort and even came to speak directly with me to determine problem. I have not had service like this in many years as I have been using the dealership for service. I will certainly return to this Firestone for future needs. Appreciate Melvin and Brandon for there care in the work that they do."