Pep Boys 601 North Powers Drive, Orlando, FL 32818

"The young man who helped me was helpful and courteous. The techs who worked on my car did a great job. Honestly, I have no complaints. I got new tires, alignment, got front and rear brakes and an oil change. Everything took 3 hours."

"Incredibly unprofessional staff. Takes personal phone calls while having a line of customers, disappears to the back leaving front/customer area empty with customers waiting. Took over 2 hours to simply install new tires, even with an appointment."

"terrible attendance. I scheduled it on Saturday, came back on Sunday, waited an hour and was told they wouldn't be able to do my job. Don't come to this place, the service is untrue and disrespectful"

"Great experience. The manager was excellent and very nice and helpful. The others working were also kind, helpful, and got both my cars in and out really quick. By far one of the best experiences I’ve had when going in for car problems. I’d definitely go back if I need anything further. Customer service was top notch."

"Updated : imagine randomly tire goes flat half way driving in middle of night. Giving us a hard time to get it fix the same day. Said to wait til tomorrow bc they all book up. If the mechanic failure to install the new tire/valve correctly. You should priority that and fix the problem. We able to get our car in but Idt the guy like what we said about we both work tomorrow and they should correct their mistake today (our off day). Couple hours later. The guy call and said our car got into the shop. About 10-15 minutes later, around 345pm called to said valve replaced and it's good to go. However they closed at 4pm so if we can't make it to pick up the car. Need to pick up next day. ..... Gotta be up early next day to make it there and we both can make it on time. Really bad customer service. They don't care. Once you paid. Everything are consider inconvenience for them. Usually my go to place for replacement of tire. Bc of the price and availability. Never really got a problem until this time. 4 new tires. 3 days later. Flat tire. It seem the valves are not fully tighten down creating a small leak. Now you start to concern does this location even properly balance and mount your tires."