Firestone Complete Auto Care

"Its 02/12/24 and we have not had a resolution on our claim. Last person we spoke with David over a week ago said that a claim was going to be made and wait for a call, still nothing we called him back today and he hung up the phone. We need a resolution, the mental stress of this experience, I have to add the road damage having neighbors asking because it leads to our house. I will not back down!!!! to make this even worse, that same day we had other car oil/air filter changed that also was done incorrect. The airbox was left open making a terrible noise when I drove to work and had to also waste my time and come back. Initial review: On 1.6.24 I had my oil changed at Firestone. I dropped off the car thinking it would give them the day to work on it, but they called me within one hour to say the work was complete. I drove to work on 1.9.23 and the car engine began to shake and codes on my dash were popping up that the oil pressure was low. The car shut off while I was driving, I was able to get it to a safe location. I checked the oil dip stick, and it was bone dry. I had to get a tow truck to take me to Firestone where they inspected the car and found that it was a “defective oil filter and they did a diagnosis on my car”. I missed work and the oil dripped all over my driveway, looks terrible. They rushed my car and probably destroyed it. I have 2 quotes for the pressure washing and both have told me there is no way to get the oil out, only lighten from the concrete. Waiting for a RESOLUTION"

"The detailed inspections and the pride they all take in their work. Kenny, and Salvador were great. Will be back. Wish there was a payment plan for loyal customers not just card members. The only reason why it has a 3, they treat card members much better, even though I've never been anywhere else besides Firestone."

"He made an appointment yesterday and went for today. Everything was so wonderful. You have chosen the tire balance service for life, meaning you pay the service fee for the first time and every six months you return for a free tire balance adjustment. Thank you very much for the good service."

"On 1.6.24 I had my oil changed at Firestone. I dropped off the car thinking it would give them the day to work on it, but they called me within one hour to say the work was complete. I drove to work on 1.9.23 and the car engine began to shake and codes on my dash were popping up that the oil pressure was low. The car shut off while I was driving, I was able to get it to a safe location. I checked the oil dip stick, and it was bone dry. I had to get a tow truck to take me to Firestone where they inspected the car and found that it was a “defective oil filter and they did a diagnosis on my car”. I missed work and the oil dripped all over my driveway, looks terrible. They rushed my car and probably destroyed it. I have 2 quotes for the pressure washing and both have told me there is no way to get the oil out, only lighten from the concrete."

"Ran over a nail and the tire went flat. I drove the car to Firestone, and within 30 minutes, they had the entire job perfectly done. And because I get bored sitting in waiting rooms, I decided to stand outside and watch the mechanic do the work on my car, and he did a fine job! As an added bonus they didn’t even attempt to upsell me on any extra maintenance, just let me pay for my new tire and leave! I will happily return if I ever pick up another nail on the road."