Conn's HomePlus

"Okay, so I am not one to usually go on a rant about businesses because I know it is not the employees fault, buuttt here we go - back at the end of November/beginning of December 2022 we got new furniture from conns in orange city. At that time, we were told our new furniture would be delivered 2 days later so we went home, posted the old furniture for sale and had it gone in about 24 hours. The delivery date came and we hadn't heard from the company so we reached out - turns out, the furniture was not in stock at the warehouse, was actually on backorder with no expected date. This went back in forth with "we have a delivery date" to "backorder" to "we have no idea what is going on" for weeks. Finally the company made it right and gave us the upgrade on the furniture and had it delivered. When it was delivered, I had to send the furniture back due to it being unsatisfactory and damaged and getting attitude from the delivery people because I wasn't satisfied with the couch being split. The second delivery went much better. We had the furniture for about 5 months, if that, and we had to put in a work order to have repairs done. We have been fighting back and forth since then with the repair/Protection Plan peoples who keep reporting things are fixed when they aren't and we keep happening to put in work order after work order. Needless to say, we will not be going back conns furniture for anything. I don't blame the employees, as they are just following policies and procedures but the fact that we paid a nice chunk of change for the furniture and it was only working properly for about 5 months is very frustrating."

"Jacob was a blast to hang out with and shiw me some good choices I was there for a bed frame and ended up getting that and a mattress a living room set and a TV he was very helpful and eager to give me his attention. would definitely recommend"

"Monica was extremely helpful and very knowledgeable. I had a ton of questions and she was able to answer them with great detail. Had a very comfortable experience!"

"I want to thank the sales person and manager for their prompt, professional assistance. I was able to walk in, choose from a huge selection and complete my purchase in no time. Looking forward to the delivery."

"Cameron was friendly and greeted us when we entered. They have a pretty decent selection of furniture, appliances, and electronics."