Caliber Collision 13511 Granville Avenue, Clermont, FL 34711

"Beyond all my Expectations! If I can rate 10 stars I would! This actually my 2nd experience with Caliber. I was unfortunately in a car accident back in July of 2022. My car was towed to Caliber because my dealership was full. They provided good service back then. However, I realized after multiple visits back to the dealership that I had a wrong transmission installed by Caliber. I reached back out to Caliber and dealt with the Manager, John Haynes. He was so understanding of my frustration and took immediate actions to resolve my issue. He authorized and paid for my rental while I had a brand new transmission installed. When I picked up the car, it was even detailed inside! He also gave me his cell phone number and I was able to communicate with him directly every step of the way. The care and service I received was excellent! I would recommend this Caliber Collision to anyone who needs a repair shop! Thank you John for all your assistance. I am so glad you were the one I was working with!"

"The physical quality of the repairs was excellent. What brings this rating down is the customer service. My rep was horrible. In the 1.5 Mos they had it I received one call. I had to call and ask for updates after multiple promises to have it done much earlier. I will not return to Hwy 50 again in Clermont. I went to Caliber specifically because a previous experience at Hwy 27 was amazing. If I need this service again I will ONLY go to Hwy 27's shop. They are 5 stars all the way where Hwy 50's rating comes up to a 2 only because of the quality of workmanship. The customer service is terrible."

"Im really happy I chose this location. Getting your car fixed can be a pain but Melissa was extremely helpful and kept me updated and informed throughout the entire process of my car. I went in to get my right bumper fixed. They ordered all the parts I needed and were super quick. I’m very happy to have my car back brand new and they also cleaned my car for me which was really nice!"

"Truly one of the best businesses around. I feel customer service has gone out the window so much, but not here. From start to finish my experience was fantastic. That’s hard to say and they already have an uphill battle when dealing with customers whose cars have been hit. Melissa was wonderful from start to finish."

"Caliber Collision's crew were excellent from the first moment I got there. They repaired my car and made her look beautiful after a semi truck hit me. Thankful for their excellent workmanship. Great customer service."