Pep Boys 22545 Catfish Lake Lane, Lutz, FL 33549

"Great people, great manager. I walked in with 4 trailer tires that needed to be changed out with new ones (purchased them over Amazon). The valve stems were potentially bad, and may have needed to be replaced. I was quoted a price for just the mounting (no stems) and he gave me a receipt for dropping off the rims. Turns out the stems were all bad. The manager went ahead and replaced them at no charge so he could stand by his original quote. That's integrity! For comparison, I first visited Tire Kingdom down the road for the same job to be done, was quoted $20 more (without the valve stems).. I didn't use them because the salesperson refused to give me a receipt for the valuable rims I was dropping off. ALSO, when I was there...another customer shouted to me "Don't trust them!""

"I recently had the unfortunate experience of purchasing four tires and an alignment service from Pep Boys, and it has been nothing short of a nightmare. From the outset, the problems began with a botched alignment that left me questioning the competence of their service technicians. After realizing the alignment was performed incorrectly, I requested that they rectify the issue or, at the very least, remove the tires and refund the service. To my disbelief, the staff informed me that I could keep the tires and that corporate would issue a refund of the $900 I had paid for the services. However, my optimism quickly turned to frustration when I received a call today 2 weeks later informing me that my refund had been denied. According to Pep Boys, the employee who made the promise did not have the authority to grant me a refund. This lack of communication and accountability within the company is simply unacceptable. Not only did I waste my time and money on a service that was not performed correctly, but now I find myself stuck with a hefty bill and no resolution in sight. The disregard for customer satisfaction and the inability to honor promises made by their own employees speaks volumes about the overall professionalism and integrity of Pep Boys. I am thoroughly disappointed with this entire ordeal and would caution anyone considering their services to think twice before entrusting Pep Boys with their vehicle needs. The lack of accountability and customer care demonstrated in this situation is a clear indication that Pep Boys falls short of providing the quality service they claim to offer. Save yourself the trouble and look elsewhere for reliable and trustworthy automotive services."

"Quick, affordable and transparent. I was in for tire install and wheel alignment, and was out within an hour thirty minutes. Their comprehensive inspection found a couple problems with my car but they didn’t try to sell me anything; respectable people!"

"I dropped my car off for AC service Monday August 28th at 5pm, they called me couple hours after and told me to keep the car overnight because they need more time, they called me following day Tuesday August 29th(hurricane day)afternoon and give me very expensive price so I said I won't do it and I will pick it up after the hurricane is gone and they reopen again so I stopped on Thursday August 31st morning and found my car all missed and my personal stuff on the floor and all valuable stuff was stolen all my gift cards over $500 and the discount cards with some cash about $20 in an orange bag was stolen and also Samsung cell phone was stolen, please se the video"