Macy's,

26256 US Highway 19 North, Clearwater, FL 33761

"Buyer beware! Bought a leather sectional with the warranty. Sales lady said it would cover animal scratches. Previous leather sectional was used by two dogs and three cats without any damage. Sales lady lied, leather material was not covered. The Macys tech that came to take pictures said I was lied to. A lot of money was spent on the sectional and I wouldn't have done so if I knew the quality was not there and that Macys wouldn't stand by their product. The sectional name is Nevio 6-pc Leather "L" Shaped Sectional Sofa with 3 Power Recliners and Articulating Headrests, Created for Macy's. The leather scratches exceptionally easy. I left two reviews on the Macys website that they wouldn't publish."

"Great variety and sales people weren't pushy. Found some great ideas for living room. Found additional discounts on like that weren't offered in store."

"Loved shopping at this place. They have some wicked deals. The insurance covering on their items are admirable. Delivery is pretty far ou compare to similar stores so bear that in mind."

"Not a great experience to be had here. The salesman (Frank) seemed hurried/bothered to get me in and out. To be fair, he answered the questions about items I pointed out but did not walk me around the store. Next issue was the purchase. It took two weeks for my items as their warehouse is located in Miami. If they don't have it there, they ship from New Jersey to Miami and the delivery time goes up from there. I was advised not to refuse and damaged items as they would send someone to address the damages to correct them or replace them. My foot board arrived with the paint scuffed down to the primer, the paint is cracked on the bed rails and there are two knicks in the paint surface on the dresser top. I have not yet removed tags as I was pretty sure Macy's would do the right thing and exchange them after inspection. Here's the problem... the company they sent was supposed to call before to give me a window. The didn't call, so I called them. A recording came on and said I would receive a call between 5 and 8PM the night before. I hung onto my phone with a king fu grip that evening. No call, no message. The morning of, between 7:30 & 8am while away, I received many missed calls from a tech who advised they had come and gone because I was not there. I returned the call at 8:10 and he said he was in route to the next job. He said I'd have to call back and reschedule. I called Macy's corporate who was unsympathetic and said I still must deal with this company. I've now had the furniture more than 3 days (because I was told not to refuse it) and they won't take it back. At best they may replace the damaged pieces, at worst I will have to live with a brand new "repaired" $1700 bedroom set. Buyers beware. After you leave the store, they dont care about you. Actually even in the store, they really dont care about you until you are ready to buy something. Edit: After working with Macy's corporate we were able to come to a resolution by means of an appearance allowance. But I have to credit corporate for that. Not the location. The sales people are useless after they get your money. I guess these days it is too much too ask for your brand new items to be perfect."

"Kim M was super helpful and explained all of our options for customizing our new furniture. She explained how payments would work and what to expect regarding delivery. The store has a huge selection of furniture and what seems like over 50 + fabric choices."