Gerber Collision & Glass 4319 Northwest 6th Street, Gainesville, FL 32609

"I called to ask questions about the process there at Gerber, as well as the warranty offered and inspection of my vehicle. I was happy with the answers I got when speaking with a mechanic representative, so I decided to get my vehicle dropped off there to start the process… once my car was there, everything they agreed to, changed. I had asked if id be able to see the list of things wrong with my vehicle before I decided if I wanted them to move forward with repairs. They said yes no problem. Then they proceeded to tell me I had to sign paperwork before they would touch my car… This paperwork gave they permission to do repairs on my vehicle.. i didn’t want them doing repair’s until I knew what all was needing to be done. The receptionist was very rude and couldn’t handle me asking questions about my car and the overall process. She took my thoroughness personally and had disruptive attitude. She is just overall not a great option for a customer service position in a professional environment. She also said on the phone that I could change the paperwork to be suitable for me needs and then when I did, they said they can’t accept it. The manger was even more rude and pulled the ego card and said they wouldn’t work on my car. I told them I’d would sign the regular paperwork after I called other places that would explain things to me in more detail so I could further understand their reasoning for not being willing to do a full inspection on my vehicle. I said I’d sign it and they decided to discriminate and turn me away. I wasn’t a client that simply gave over my property and rights without asking questions. They didn’t seem like they care about their clients and their concerns. They just want their money from the Insurance company!! It’s sad that businesses are ran like this. I will be calling the higher up!"

"Great repair shop. Would definitely recommend using this shop if you run into any car troubles. The customer service was great and was accommodated throughout all steps of my cars repair."

"I had no idea what I was walking into because I had never done business with Gerber before and they seemed kinda busy. Dwayne hit a home run with friendly, prompt customer service, and keen attention to detail. Highly trust and recommended. A+"

"The staff is AMAZING here. Very friendly and they got my car done in a week when it was expected to take almost 3 weeks. They also completely detail cleaned the inside and outside of my car for me before I picked it up, I was so surprised and thankful! They did an amazing job on the repair work as well!"

"I had to take my automobile there because a driver didn’t see that I was making a right hand turn and tapped me from behind. From the time I walked in and spoke with the girl at the front counter until I was handed my keys at completion I was treated with care and respect. They went over all the work and I was very happy with the quality they performed. My experience was fabulous. I would recommend Gerber Collision on 6th street to my family and friends."