Chiefland Ford Service

"Talked to Jake the service manager yesterday. Said he would give my VIN to parts dept to check on availability and call me right back. Never heard back from him at all. Called today, jake was not there so I had to talk with another. Gave him my VIN 3 times and he still couldn't get it right. He was a total idiot and wound up hanging up on me. Called back and got another moron who wanted to give me attitude. Wound up telling them to stuff it. Absolutely no customer service at all. Total waste of time trying to deal with the handicap."

"They are very creative inventing fees in addition to their advertised prices. Be prepared to pay several thousand more than you expect. Do not trust their advertised prices."

"I was out of town for work and needed a oil change ASAP. I called the service department, explained my problem and they were able to get me in that day. Both Jake and Justin were very kind as well as courteous, Thank you for your help."

"Our Rangers electronics on the dash went nuts. We pulled off the road and turned it off. Wouldn’t crank back up. Took a second tow company and three hours just to get started to Chiefland Ford. Once we arrived they were professional and showed honest concern for us which made me feel better and confident they could fix our truck. Electronics can be tricky and Chiefland called for corporate assistance to help locate the problem quickly. They were understanding of my concerns and needing our truck back as quickly as possible. Every time I called they were professional and gave me honest answers even when the answer was we don’t know where the short is and we’re getting help from Ford support to find it. They never made me feel I was calling too often or being a pain which I appreciate. I recommend their service and repair team and all the staff who made us feel understood and valued as we tried to also be patient and understanding as they searched for a short which required the dashboard to be removed to reach it. Couldn’t tell the dash had been pulled out and put back when we got it and we were excited and thankful to get the call just before closing on Friday afternoon and them saying it’s ready! Come on and get it! We will be here waiting on you!"

"Great service. Jake gladly took us in for service when the other Ford dealers all around weren't able to help. We were in and out within one day and we appreciate the friendliness, professionalism and courteous service we received. Thank you, Jake and technicians!"