Bay CDJR

"I had an extremely disappointing experience with Bay CDJR on November 9, 2023. My 2023 Jeep Wrangler, which I had plans to regularly service at Bay CDJR due to its proximity, was severely damaged in their parking lot by a poorly visible concrete pillar. The impact caused extensive damage to the right side, including the Rock Rail, and triggered multiple warning lights. Despite my immediate report of the incident, the dealership's response was shockingly dismissive. Upon my arrival at Bay CDJR to schedule my first service appointment, I encountered the pillar, which was nearly invisible from inside my Jeep. After the collision, two gentlemen on the lot witnessed the incident but showed no concern. Inside the dealership, I informed a sales representative about the accident. He inspected the Jeep, acknowledging the damage and lit warning lights. However, his casual remark that 'people hit that pillar all the time' and the closure of the service department at 5:00 pm, were frustrating. The next day, I returned for a scheduled service appointment and requested an inspection for damage related to the incident. I was informed that an immediate inspection wasn't possible, with the earliest appointment available on December 7. Additionally, when I received my keys and went to find my vehicle, I found my Jeep parked more than 500 feet away from the service department on the shoulder of outside the dealership along Chandler Ave. near 15th St., which further frustrated me and solidified my decision not to use them for any service. If they were not liable for any damage to vehicles inside the lot, then they would not be accountable for them for them outside of the lot. My concerns were further dismissed by General Manager Mr. Steve Long, who trivialized the incident and suggested I file a claim with my insurance. His lack of concern for a known hazard at their facility and the refusal to acknowledge any responsibility were astounding. I subsequently to my Jeep to another dealership for service, which revealed that my Jeep had a bent right rear axle, causing brake rotor damage, resulting in a repair cost exceeding $3,440. It took over a month to fix due to part unavailability. Remarkably, after I addressed the issue with Mr. Long, the dealership took steps to mitigate the hazard by blocking access and placing a traffic cone on the pillar, indicating they were aware of the issue. I find it disheartening and dishonest that the dealership only made concessions to address the issue after my complaint. My overall experience with Bay CDJR was marred by their lack of accountability and transparency. It was never an intention to take advantage of the dealership or seek something for nothing; however, there was a complete absence of customer service and accountability. I provided them with an opportunity to rectify even a portion of this situation, but I received neither the attention nor consideration I expected. It is my decision to not conduct business with them again, and I strongly caution potential customers when dealing with Bay CDJR."

"I have always been a "dealer" consumer as I like manufacturer's parts and knew I was getting great service. I was notified of a recall for a catalytic converter and made an appointment. I went, waited 90 minutes and was told that the part was not in. I monitored the strike and kept in touch and recently made another appointment. I called the day before to make sure the part was there and it was. Chad, the Service Representative was very nice and explained the process very clearly to me and how long it would take. Dave, the courier driver was a breath of fresh air. Great driver and very accommodating. The waiting area is short of disgusting and I've attached photos. The windows are filthy and there is no coffee or anything to make customers comfortable like all of the other dealers I've dealt with. The drive into the dealership off the main road looks like you're heading into a slum neighborhood; with potholes, and no clear direction to the service area etc."

"Needed out of my truck and into a car. Josh made it happen. He is amazing ! The whole team pulled together in every level of the preocess. I left thrilled with my new Charger and I am happy with the trade-in. It's rare to find this kind of customer service."

"Absolute best experience buying my new SUV, this is my second purchase at bay cars and Hunter has made sure the whole process both times went smooth and was extremely professional. The staff is so friendly and I would highly recommend anyone looking for a car to go see Hunter at bay cars you won’t be disappointed!"

"Update to my review - I'm dropping my review to 1 star my brand new CV axle was installed by the Dealership staff incorrectly and has failed see photo. Its leaking fluid and making noise when driving. I now have to get my truck towed back to the Dealership. I've never had such a horrible experience and I'm left with an unsafe vehicle. I'm now questioning whether anything they did to my truck was correct. Recently I've had a disappointing experience with the service department. My truck was with the dealership for 5 weeks between 2 separate scheduled appointments. There was very little communication or updates on the repairs. The wrong parts were replaced the first time and I had to bring it back a 2nd time. My vehicle was never "inspected" before being returned back to me. Now I'm bringing it back a 3rd time because the alignment I paid for during the 1st visit must not have been performed as my steering wheel is crooked and the vehicle pulls to one side. Previously this dealership had done good work but they appear to be understaffed and the quality of the service I received was very poor. I will try the Crestview Dealership next time"