Panama City Toyota Service Department

"Service department helped me out big-time on ordering parts I needed when the online dealership fell short. Lost my parts in the mail. Had to jump through all the hoops to try to get my parts email after email trying to sort out the mess getting transferred from department department never open, but they help me Get the parts I needed."

"By appointment I brought my car to get checked to the Toyota. I had a “check engine” light on. They checked my car and told me the cause of the issue, gave me the quote and I placed the order to come back. Later upon arrival to my house I noticed that protection cover clips underneath of the car were missing. I had to return to the shop 15 minutes prior to their closing to tell them that they did not put the clips back. Their reply was that they were broken. Then I asked to give the broken clips back to me. They told me that they threw them away and they could not help me with that. It was Friday and they told me to come back on Monday when I had to go out of town. My concern was that if they had noticed that the clips were damaged or broken why they wouldn’t take care of it and fix or inform me about the damage. The way they handled the situation and the way they related the concern forces me to stop buying the Toyota cars."

"It turned out interesting, they left the car on Monday and said that it would be ready on Friday, then it turned out that after the holidays. A squirrel or rat ate the electrical cables inside the car. Sienna 2022 and what kind of car design is it that a squirrel calmly comes in and ruins the car. In short, it turned out that the Toyota warranty does not cover such cases. The $8,500 payment came out and they left the car on Monday, they said it would be ready on Friday, they didn’t give me a replacement car, then it turned out that it was after the holidays on Tuesday. More than a week without a car with children, it’s good that the holidays have begun and now on holidays my family and I are without a car. “Thank you” to Toyota for a good car, any rat or squirrel can terrorize me. the car is in Liza, I thought they would give me a replacement car until they fixed mine. In short, it’s not a car, it’s some kind of garbage and there is no responsibility for the service, they said on Friday, do it on Friday, we’ve been waiting for more than a week. From where the squirrel can get inside and how to get the cables, I still don’t understand, because of the defect, Toyota has to pay me through the roof for a car that is not covered enough. Funny)) and offensive(("

"The quality of work is good but their labor price is high and their service time is outrageous. you want to use them be comfortable with leaving your vehicle there because it won’t be done anytime soon."

"I usually do everything I can to avoid this dealership for maintenance on my Toyota (I have never heard good things so I’m surprised to see the rating they have) but after having to have my car jumped multiple times over a few months I figured I would give them a chance. My thoughts were maybe it’s something that only the dealership can fix. They told me the diagnostic fee would be $160, I ended up paying $190 because of course they add some bogus fees in, for them to tell me “we recommend you starting with replacing you battery because you have the wrong battery in your car. The new batter will be $398” I paid $190 for them to tell me they think I need a new battery. WHAT A JOKE. I have been to multiple service shops with multiple vehicles and this is ridiculous. My new battery was $219 elsewhere, go figure you can buy half price somewhere else. All that to say, if you have a Toyota with stop start, let the store your are purchasing know and you’ll avoid a lot of headache. I have never heard of people having these issues with other makes of vehicles but apparently this is an issue with Toyota highlanders."