Factory Direct Furniture 20720 Panama City Beach Parkway, Panama City Beach, FL 32413

"We bought a fair amount of our furniture from here for our condo, it was fine for many years. When we went in to buy a replacement sleeper sofa, we're told they could adjust it as needed free of charge. Purchased a new one anyway and it's been an issue from the start, it sags into the corners. They came out to adjust and it improved a little. Just called as it's saggy again, was told there's a $40 trip charge now. What a joke, never stood up for the item they sold and now want to charge to fix an issue that's existed and came back over time. Disappointed, especially since we were told it would be free for life of sofa. "Times have changed" he said, and they have to "cover their expenses". I won't be buying anything else from them moving forward, so if they lose enough business then they won't have to worry about associated expenses..."

"Great customer service and follow through! We’ve bought several furniture items from Factory Direct Furniture because their furniture is durable. We rent out our Villa about 5 months/year. We bought a living room set that included a hide-a-bed. When we returned to our Villa the bed frame was broken from renter abuse. They replaced the bed frame, mattress and cushions for us in a timely manner. Adam was wonderful to work with and Tony and crew made sure everything was done right and did a great job."

"Very poor service, sales people had to be requested several times. They would answer a question, leave and go back to their cell phone. Did not offer to assist on moving other furniture so we could look at and sit in what we wanted. I have purchased here before and have always had a 5 star experience. I noticed that others in the store did not receive assistance either. I hope in the future they can turn this around because I have always enjoyed shopping here and have purchased several items. The store was not busy. The 2 sales reps on the floor were constantly on their cell phone."

"Great selection, Great Customer Service! We live out of state and they took care of replacing our old furniture at our condo effortlessly!! Quality furniture, real wood, makes all the difference!! Thank you furniture direct!!"

"Nice staff, best price and quality for the patio furniture that I bought. I did have to wait a few weeks but it was well worth the wait to get exactly what I wanted. I also bought one of their great sleeper sofa's and a pair of lamps. Highly recommend their store"