Pep Boys

"I had been having trouble all week with my tire pressure. I kept stopping everyday after work to fill them and was clearly doing something wrong . Today I stopped at PEP BOYS and Zack not only checked all my tires he made sure they all had the proper amount of air in them . He went above and beyond to help me and I can’t say enough good things about his customer service . It was outstanding. I hope I don’t have any trouble with my tires in the near future , but If I do I will take my business to Pep Boys due to the Customer Service I received. Thanks again Zack !! :)"

"Been going to Pep Boys for years. I have always felt that I could trust them with my vehicle's and was treated great each time. No matter which shop I have been to, the quality of customer service is consistent and above board. They are attentive and always willing to talk the time to answer my questions. Pep Boys is a great place to trust your vehicle needs."

"Always busy, plan to leave your car and pick it up later but the service is second to none. Everyone is eager to please and they always make sure they get the job done right! Extremely courteous and knowledgeable staff, don’t waste your time anywhere else in town."

"Could tell my car was riding strange so took it in here and was quoted for almost $3000 in repairs when ALL THAT NEEDED to be fixed a simply balancing the tires. PLEASE GET A SECOND OPINION BEFORE YOU LET THESE PEOPLE TRY TO RIP YOU OFF!!! Clearly someone of the mechanics that "work" here either are too lazy to properly do the job or don't truly have the knowledge they claim to! Totally disgusting type of behavior!"

"I'm giving this warning to everyone thinking of going to pep boys here in Crestview. I went there last week due to my ABS light being on and a squealing belt. Requested a full brake inspection and belt inspection. Was told by a tech that they adjusted my belt and was completely fine. And they sent me a report saying my brakes were completely fine. All that needed changed was ALL 4 wheel speed sensors. I picked my car up and it was still squealing and I took a video and called them and was told "oh we actually didn't adjust it we just put conditioner on it but they need replaced(I have 2 belts). I asked for the quote for repairs and just for the sensors they quoted me $1300(the parts are not even $100 each) and another $400(these are both $60 together) for the belts. I told them it was ridiculous and decided to get other opinions. Come to find out. It's only 1 wheel speed sensor, 1 of my brake pads are DANGEROUSLY bad, and my idler pulley needs changed. I recommend everyone to stay away from them as they could get people hurt! And over charging almost $800 of repairs."