World Ford Pensacola Service Center
6397 Pensacola Boulevard, Pensacola, Florida, United States
About the World Ford Pensacola Service Center
World Ford Pensacola Service Center is a top-notch car repair institution located at 6397 Pensacola Boulevard in Pensacola, Florida, United States. Our highly skilled technicians are trained to provide exceptional service for all makes and models of vehicles. Whether you need routine maintenance, repairs, or diagnostics, our team is dedicated to getting you back on the road safely and efficiently. Trust World Ford Pensacola Service Center for all your automotive needs.
Photos of World Ford Pensacola Service Center
6397 Pensacola Blvd, Pensacola, FL 32505, United States
Opening hours of World Ford Pensacola Service Center
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 17:00
Sunday:
Day off
Reviews of World Ford Pensacola Service Center
"My husband has a “warranty” for his car that we purchased in October. It’s been in the shop 3 times since we bought it, each time has taken a weeks time, even though the sales people say 2-3 days. Don’t expect communication if you’re receiving a service, they won’t provide you with any. Its day 5 of not having my husbands car back and we still haven’t heard anything, including if the warranty even covers the problem."
"Edit: spoke with Nate, the current general manager and he is taking steps to help better our experience and was very kind on the phone. I'll update further soon I've been using World Ford for about a decade now. I continued to use them over the years because they had great customer service and didn't try to upsale me for services and when I got my cars there. My first car was a lemon and they helped us find a better replacement and were helpful. Well a decade of using them for service or purchasing ends now. My car needed some major work and we took it in. I understood and was more than patient that parts got postponed due to the snow storms up north. But what I WASN'T patient about is the fact I had to chase down my advisor to get ANY sort of update whatsoever. They put the car back together wrong, specifically installing the speed sensor magnet backwards. Couldn't get me any kind of ride as a loner etc for something THEY messed up. They originally thought they broke it and were going to, rightfully, replace it no extra charge. But because I wasn't underwarranty anymore they wouldn't even give me a rental for THEIR mess up. And gave me back my car like that which could have ruined my transmission since it couldn't tell it's speed to shift gears properly. I know advisors have more than one car to deal with. But I was constantly told I'd be called earlier in the day /morning about parts and when the car would be ready only to almost never hear from him and having to call towards the end of the day to find out ANYTHING. I have taken good care of this car it has never missed a routine maintenance and for the dealership to just totally mess it up out of what? Not paying attention? Incompetence? I have never had such a horrible experience and I'll never be back. With all the issues we experienced we requested a free oil change since really it's the least they could do after almost ruining our car and they literally laughed at us and said they couldn't give a free service."
"Brandon Roberts was extremely professional and went out of his way to make sure my concerns were addressed. He explained my repair options to me in detail and offered options. He made me feel that I was a valued customer and would make sure my vehicle was repaired efficiently and professionally. Quite frankly, I would not feel comfortable taking my Fords anyplace else."
"Expectations never met...poor communication - World Ford won't send me link to review, so I had to resort to Google. I brought my 2018 Ford Flex in on the appointment date just after Thanksgiving for a clanking noise from driver's side wheel when feathering the throttle in light traffic. Light pressure on an off the throttle would create this noise. I assumed axle shaft or CV joint issue. They looked at it a week later and said it's neither of the issues I suggested and said they would replace the engine mounts. When you call the service department, a 3rd party answering service answers and connects you to your service advisor. He was never available and always had to leave a message. He would never call me back. Two weeks later, I was notified to pick up the vehicle as ready. Before I got it off the lot, same issue. I took the Service Advisor for a ride and he acknowledged the noise. They then tried to convince me that the noise is "typical" and there is nothing they can do. I refused to accept their diagnosis and asked to speak to the technician who said it's probably a transmission issue and they would take another look. Left several messages for my SA. Finally got a call a week later that they replace the transmission bracket and vehicle was ready. I didn't get it off the lot, same issue. I took the SA for another ride and suggested he ride with the technician and point out the issue. A week later with no return calls, I was able to reach a Supervisor who told me she would call me back by end of day...no call. Next day left message for Service Manager, no call. Next day, called Sales to get in the back door...what do you know..very eager to talk to me. I dumped on this poor guy and said I'm not leaving anymore messages...to walk into the General Manager's office and tell him that there is a very disgruntled customer on the phone. He replied, " ....and he will ask 'which one'?" Not very comforting. He said no one was available and he would take a message. I refused and said I'll hold until someone answers. The Service Manager answered, I asked her if she was aware that her people had promised that I would get a call from her for 2 days...and she said "no". She said she would get my car into the transmission shop today.....by the end of the day, they replaced the axel shaft and returned my vehicle 3 and 1/2 weeks later."
"I took my 2023 Ford Explorer in for a routine oil change and received excellent service as always. Miranda was my service advisor, and she was awesome. She kept me updated, and I received my vehicle back well before the time she quoted as always."
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