Miami Lakes Jewelers

"Do yourself a favor and don’t shop here. They are liars and will deceive you just to get a sale. My husband bought me a Michelle watch there for Christmas. He asked her if it was ok for us to exchange or return the watch in case I didn’t like it and she said yes, you have 30 days. We return to see her the next day after Christmas to exchange the watch for a smaller face and get it sized. From the moment we walked in the blonde lady in the front was rude and said we are not allowed to return it without even asking what we wanted to do. I knew from that moment our experience with this place was going to be terrible and I wasn’t wrong. We proceeded to look at watches and selected the one I liked. They proceeded to make the exchange and didn’t notify my husband that he will not get the initial 10% off the exchange watch and it was basically an even exchange. Of course we got upset because they first didn’t say anything just proceeded to do the exchange and than when asked all they said was a manager needed to approve the exchange. To make a long story short we are still waiting for a manager to call and our difference to be credited back. This is our second purchase there and last. They should also hire better personal, the blonde lady was super rude, the lady that helped us out genuinely felt bad but two days later and not even a call. Update: Months later and still no call. Do yourself a favor and go to reputable location that clearly is not struggling. This place is at verge of closing so they have to nickel and dime every transaction. What they need to do is focus on customer service so they can grow their business. They took the time to reply to my review but couldn’t take the time to call my husband. Unreal.. maybe if you focus on customer service you don’t have to worry about reviews because you would have 5 stars."

"Extremely dissatisfied with the store and the way they treat and take care of customers. Purchased a very expensive Tacori engagement ring a year ago and the prongs are already broken and the store will not take responsibility. Very unhappy with the service and i do not recommend this place."

"I had a great experience. I purchased several Pandora charms online. On one order they sent me the wrong one accidentally but were very quick to make it right and shipped me the correct charm right away along with a refund for the shipping. They have a wide selection which you won’t find in many other Pandora stores. I will definitely be buying from them again."

"Bought a Zodiac watch online, and the service and communication was simply fabulous. The Store Manager Claudia in particular, handled every query and request with absolute professionalism and pure grace. Highly recommended. Thank you Miami Lake Jewelers!"