Rose Jewelry 1156 West Osceola Parkway, Kissimmee, FL 34741

"Rose jewelry was a great experience, very sweet and professional. My ring was sized perfectly and in a timely matter ! I’ll be back :)"

"Excellent service and work. They are very polite and respectful. Always trying to meet your needs."

"Poor customer service and repair work. Paid for a repair to a ring and jewel fell out. Was told they do not guarantee their repairs. Lady was rude and not helpful. She was more than willing to have me pay for the repair again. Why would I pay for another repair that you would not back up the work you do."

"I will start off by saying that I know this necklace is cheap gold plated and not solid gold. However, when I took this necklace in on Thursday November 10th because the chain had broken and asked this company if they could fix it, they said yes. No mention of potential issues. They said it would be ready Saturday November 12th and they would call when it was ready. Around 4pm on Saturday we realized that they had not called and we called them. They informed us that it was done but were closing soon. We knew we wouldn't make it on time so we told them we would pick it up Monday November 14th (today). My wife went to pick it up and saw that they had fixed it but realized that it had went from Rose gold to silver. When she questioned them about it they told her that because of the process it stripped the gold plating. My wife then calls me and has me on speaker so that we could find a solution. I asked them to fix the problem because we brought them a Rose gold neclace to fix not a silver necklace. They told me the same thing they told her. My reply to that was that they should have told us that this could happen and given us the opportunity to do something else if we wanted to but they did not. They then went on to say "that is how it is and there is nothing they could do for us". No apology, no let's see if we can do something to help. Nothing. The lack of professionalism and customer service that this place showed for a simple procedure is absolutely unacceptable. I will never step foot in this place again and I urge anyone who is considering going there for any reason to reconsider and not go. I will never recommend this place to anyone."

"this store is so bad it was my birthday day and I got a watch as a gift it was to big on me so I went there for them to make it smaller an they scratch the pice here is a photo I would NOT GO HERE!"