Chem-Dry of Duval

"Had my carpets done on March 13. The employee used a buffing machine. I called and spoke to owner. I explained we are not here full time and he said when I get back he would have my carpets done again at no charge. I called three times this month(October) left message for owner to call me back. No call back so I am posting this as a negitive review. You have to mark a star so if I could I would not give them any stars.I will not be using this company again."

"Great team...good work!"

"I have used Chem-Dry of Duval for many years, but this will be my last time. First, I was disappointed that there was a stain in my carpet that they didn't remove. Second, the technician showed up an hour and a half earlier than scheduled and the owner (Ishmael) called me to confirm the time even though they were already at my house! And finally, I negotiated the same price over the phone as the last time they cleaned, but when they came they increased the price. Ryan, the technician said he would include a "free" can of spot cleaner to make up some of the extra he was charging. He even said he would drop it off at my house. Well, 2 months later and now the owner isn't answering my phone calls and I never received the spot cleaner. Ishmael told me they are out of stock on spot cleaner but that he would mail me a check for $15. I'm not holding my breath. I've called other Chem-Dry companies in the area and not surprisingly they have the spot cleaner in stock. This company just tries to get as much money as they can from you. They won't get another dime from me. You've lost a 20-year customer as well as any referrals."

"Again, very pleased with Vinny from Chem-Dry. They got in/out in a decent amount of time, on time. Put everything in it's place and NO MESS.. They are always my first call for any carpet cleaning jobs. For the great job they do they are reasonably priced. See ya next year Vinny. Thank you."

"Very professional and experience I highly recommend this company"