A Personal ELF 4600 Southwest 34th Street, Gainesville, FL 32614

"Today Marta and Aldo arrived on time and with smiles. They did a wonderful job cleaning our house. They were friendly and professional and thorough. I will definitely use A Personal Elf again and will request Marta and Aldo again."

"DO NOT USE THIS COMPANY if you want your house cleaned right, consistency, people who are professional and have good customer service!!! From the start they showed up at all different times, had a different crew every time and the time they would stay would always vary depending on the size of their crew that showed up. Oh and they hardly ever stayed the amount of time I paid for yet I was still charged, and a few times charged even more than the amount agreed! I had to send several emails to get refunded and actually charged the correct price. Oh! And very few times did they do what I requested to have cleaned! So either the job they did was horrible or they didn’t even complete what I asked to be done. Several times I found things not dusted, even though that’s what I asked for, or areas not cleaned right! I was also given excuses from the start as maybe the crew didn’t understand what I was asking for them to do (not my problem! Then send people who do understand and can perform the tasks given!!!) and one time told because I had a “once a month cleanings” I couldn’t have a specific time they would arrive each time even though it was on their calendar each month exactly every four weeks. This is not acceptable!!! But I decided to stick it out with them because the bathroom cleanings were decent, (even though the rest was not up to par!) and felt like I should give them more of a chance to prove themselves since I hadn’t used their services for that long at this point. Bad decision, I shouldn’t have settled and should have stopped services immediately because it only got worse. Following this, when I sent an email complaining about a terrible job a new crew did, the customer service took a major dive and the manager, Erica, did everything she could to try and argue as well as combat anything I had to say further in any future emails. From that point on when I contacted her whether it was to change the date of my service, which you are allowed to do, she had some sort of rebuttal, excuses or a come back to my request. Or when a discount was supposed to be given due to the poor cleaning job that was a problem, too and not only took forever to be taken care of it STILL wasn’t refunded correctly. I was over charged THREE TIMES and it wasn’t ever refunded correctly. So if you want constant drama, people that can’t clean a house, and HORRIBLE customer service by all means subject yourself to this terrible company and their services!!! Never again!!! Moving on to a company that deserves my money and time! It shouldn’t be this much of an effort and problem to find a company and owner who are decent, can run a business correctly, with great customer service and can clean correctly!!!! Oh and might I add…I NEVER write bad reviews, or reviews period, there has to REALLY be a reason for me to post something! However, this company deserved one! Hope this helps others in the future to avoid going through what I did!!!"

"Rudy, who I believe owns the business, was very timely and courteous during our interactions. However, the cleaning itself was subpar. I requested a list so I knew what to expect from the service I was to pay for, but the list was only partially met. The cleaning felt rushed, and there was no attention to detail. The vacuum even left scuff marks on the floor, which I had to clean up after. The move-out clean was probably on the lower side of what is available in Gainesville. Again, the staff were all polite, but the cleaning was average at best, thus the rating of 3 stars."

"I used Personal Elf when we head to do a deep clean prior to moving into a new apartment and they did a fantastic job at an extremely affordable cost. They performed a super deep clean including the oven, kitchen cabinets and even the refrigerator. The customer service was also great, they accommodated a last minute rescheduling for us with no hassle!"

"Been with A Personal Elf for over a year now, we are on the monthly cleaning plan. Overall, we are satisfied with the quality of work. They are prompt, cordial, and efficient. They are also very flexible when we need to reschedule. Another positive is that the pricing is fair. Perhaps the only area for improvement would be communication. There have been a couple instances when we did not receive advance notice and didn't know the cleaners were arriving. But overall, we are happy with our service and the quality of work Thank you!"