Publix Pharmacy at The Promenade 841 Cypress Parkway, Poinciana, FL 34759

"I have always dealt with a Publix Pharmacy in my home town and they were amazing. They would call be Dr if needed and take care of any insurance issues that might come up. This pharmacy doesn't do anything. I feel like I have to jump through hoops to get my medicine. The other day they gave my husband someone elses medication, luckily we noticed and took it back. That could have been a serious problem. They need to pay attention to what they are doing."

"Let me just start by saying, ZERO STARS if it was an option would be the amount of stars they get from me. The pharmacy is EXTREMELY UNORGANIZED and the staff is not knowledgeable of their jobs. And they seem to be fully staffed yet unable to fulfill basic pharmacy duties in a timely manner. I dropped off two prescriptions yesterday MORNING. MORNING. Asked if they had the medications in stock, the tech said yes. I go back at 6PM, no prescription is ready. AT THAT TIME, they were asked AGAIN if they had the meds in stock. Same woman, she said yes. I go back this AFTERNOON, only one of the medications is filled, (after I waited in line for 15 minutes because ONE PERSON MANNED THE REGISTER WITH A LINE FILLED WITH PEOPLE). The BLOOD PRESSURE Med that treats preeclampsia is not available until tomorrow when I’m no longer in this area. So now, I have to risk having a seizure from my blood pressure being high because publix pharmacy can’t seem to tell people that they won’t have the medication that was sent in the day before. You had a day and a half to get this prescription done or inform me of the lack of supply and yet I had to wait in three lines at separate times on separate days to be told I will have to wait another probably three days to receive my medication since I work 13-16 hour shifts and work the next three days. I would say I could hold this pharmacy liable for any medical issues that should arise from this experience since I asked on numerous occasions if the medication was in stock. It’s truly not hard to check an inventory count at a pharmacy. I work in healthcare and dispense medication myself, the inventory list is EASY TO CHECK."

"This pharmacy is ridiculous. My wife goes there to get her blood pressure medication, very important medication. They say come back in 45 min. It'll be ready then. We go back, and then they say oh you have to come back tomorrow. Explanation because they gave the last of the medication to someone else. Screw these people, I will fill my prescriptions elsewhere."

"Usually Publix is somewhat nice to shop at and the subs are great. But just had one of the worst experiences I have ever had at the Publix and it was with the deli Manager. I placed an order online for a chicken tenders sub then waited in line. As I or we were waiting for one employee working and 5 in the background along with the manager. After the only one working throws his hands up screaming for help the deli Manager comes. The manager mumbles something? Then looks at me and says I said next person in line hateful ly. I state the I ordered online. He says rudely you need to look over there. I have never been treated or spoken to like this at Publix. This is something I would expect from Hellmart."