Walgreens Pharmacy

"Took me 4 days to get my prescription delivered"

"Hours are wrong! They open at 8, not 7."

"They sent me a text and called me at 2:20 saying my script was ready had my husband went at 7:40 to pick up script pharmacy Said it wasn't ready yet and to come back between 830 and 9. My husband drives home it's about a 6 min drive. He pulls into driveway And I received a text and a phone call from Walgreens saying that my script was ready. It was then 7:52. He could have very easily stayed there by the filled script. What had happened was the Script was filled earlier and it was put in a wrong slot. No apologies and they acted as if the script was not filled earlier in the day. Then today I had a dentist appointment this morning to get dental and plants into my gums He dropped off scripts at approximately 11:30. One of my scripts was for a pain medication for my procedure. The Novicaine wore off And I was an extreme pain crying. I called Walgreens at 12:15 and waited for 23 minutes until it was my turn to talk to the pharmacy. A lady answered the phone I explained my situation in tears and I asked her if there was any way I could pick it up sooner. She said let me put you on hold and I'll find out. I waited about 9 minutes and it starts ringing Like I'm being transferred. I then here the automated system asking me if I'd like to take a survey about my call and it's not to end the call. So the lady forgot about me or just Didn't care about a customer who was crying and in pain. I call back and I have to wait 10 more minutes until it's my turn to be picked up from somebody in the pharmacy. Thing lady answered the phone and I said Hey you put me on hold and you never got back to me. I told her I was waiting for her response and she knew my name. I'm in their system she could have easily called me back and gave me a response. She Was very rude And acted like she didn't even care, ya know were busy here. And by this time it was close to 130 when it was originally supposed to be filled. It always seems to take hours for them to fill scripts there. I mean Zephyrhills is known as a retirement community. Not very customer friendly not very caring. I'm only 54 but I could have been older ans a different situation. There was not an apology. I think the whole staff in Walgreens pharmacy Need some training in empathy and compassion towards their customers especially because the majority of them are seniors. If you can't take Responsibility for when you make a mistake with a customer and apologize Instead of being rude to them making it sound like it's their fault. Maybe you shouldn't be working in a pharmacy. It costs nothing to be kind. If I could give this store a negative rating I would. I did call corporate and made a complaint. Ive used a lot of Walgreens pharmacies over the years. I have never seen one that has such rude And I could get less about you Pharmacy Staff employees. I have had Previous incidences with rude Rx employees in the past at this location This is the Walgreens on 301 and Gall Blvd."

"Had 4 PM appointment for a flu shot. Unorganized operation here. Still waiting after 4:40. Lots of joking and yelling back and forth by pharmacy staff. Someone in charge needs to take charge. And to think that the snowbirds aren't even in town yet."

"Pharmacy hours are terrible! The hours should be longer and more convenient for your average person."