The Home Depot
1919 Wells Road, Orange Park, Florida, United States
About the The Home Depot
The Home Depot is a one-stop shop for all your home improvement needs, located at 1919 Wells Road in Orange Park, Florida. As a leading furniture store, hardware store, and home goods store, The Home Depot offers a wide selection of products to help you tackle any project, big or small. From building materials and tools to stylish furniture and decor, you'll find everything you need to make your house feel like home. With knowledgeable staff and competitive prices, The Home Depot is the go-to destination for all your home improvement needs in Orange Park.
Photos of The Home Depot
1919 Wells Rd, Orange Park, FL 32073, United States
Opening hours of The Home Depot
Monday:
06:00 - 21:00
Tuesday:
06:00 - 21:00
Wednesday:
06:00 - 21:00
Thursday:
06:00 - 21:00
Friday:
06:00 - 21:00
Saturday:
06:00 - 21:00
Sunday:
08:00 - 20:00
Reviews of The Home Depot
"My husband and I moved to Jacksonville about a year ago and have found that this Home Depot is well stocked. The employees who work here answer questions readily and are attentive to customers' needs."
"Rental process was super simple. Quick, easy, and even got a tutorial from the gentleman on how to use the product. Who knew getting my PhD as a rug doctor was so easy. They were even patient when I forgot one of the attachments for my pressure washer, and let me do a partial return. Kept me from lugging the machines back and forth again!"
"Disappointed in my experience at this store today. Purchased boards for a piece of furniture I'm building. Saw 24"x48" boards, which was what I needed. Got home, made the necessary cuts and placed it in, only to find it's really 23 1/4"x48". Took it back to the store today, and as expected, was told it couldn't be returned because it had been cut, but a manager could talk to me about it to decide if an exception could be made (I had not yet asked to speak with a manager). The manager came out, immediately repeated that it couldn't be returned because it had been cut. I explained the issue with it being labeled as 24"x48", and it wasn't until after I made the cuts that I found it wasn't the advertised size as it didn't fit what I was building. The manager replied that none of the wood is the size it is labeled as. I responded that it's common knowledge that 2x4s, 2x2s, etc. aren't the actual dimensions, but when a board is labeled as 24"x48", the average customer would expect it to be that size. She was very rude and firm in her stance that they would not allow the return. It wasn't until I pushed a bit harder that the signage was incorrect and, as a manager, she has the ability to override their return policy. Additionally, I had additional lumber to purchase, that I would like to purchase from this store, that she finally, in a very unprofessional way, turned to the CSR and said "just do it", then walked away and loudly exclaimed "this is ridiculous". The CSR completed the return. I then went back to lumber and quickly found another board labeled as 24"x48", and was actually that size (most advertised at that size were actually that size)! As a customer, I expect a level of customer service and courtesy that was not found here. The manager did not enter this situation with the intent of hearing the customer and making a decision based on the circumstances. Instead, she came in with her mind made up, not willing to listen to the customer. We were talking about less than $25. I usually shop from Lowe's as its closer to my house, but in this case, Home Depot had the quality of lumber I needed. From my experiences, Lowe's treats their customers much better than I experienced today. Gave 2 stars instead of 1 due to the quality of lumber being what I needed."
"American Express users do not shop at this particular location. If you use phone sales for subcontractors be sure to tell them they will not be able to check out. Our company is in several states and this is the only location that has the issue. We even had our pro rep go to the store to figure out why to no avail. There are great employees that work at this store so this is not a reflection of them but more so management or wherever this policy is coming from."
"Probably the most helpful employers I’ve ever encountered at any Home Depot. Went to get some repair items for a screen door, and I had no idea what size the spline was. The guy in the door department helped me find the exact size by measuring a similar door using some cool tool, that I’ve never seen before. When I got to customer service, the lady instantly came over and asked if I needed help and even tied together the three pieces of trim that I had bought to make it easier to get them in my car, offering to hold the trim while I used my credit card in the payment machine. Very thoughtful experience."
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