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Clay County Utility Authority
3176 Old Jennings Road, Middleburg, Florida, United States
About the Clay County Utility Authority
Clay County Utility Authority is a public utility institution located at 3176 Old Jennings Road in Middleburg, Florida, United States. They provide essential services such as water supply, wastewater treatment, and solid waste management to the residents of Clay County. With a commitment to quality service and environmental stewardship, the Clay County Utility Authority ensures that the community has access to safe and reliable utilities for their daily needs. Their dedicated team works tirelessly to maintain and improve the infrastructure to meet the growing needs of the community.
3176 Old Jennings Rd, Middleburg, FL 32068, United States
Opening hours of Clay County Utility Authority
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Clay County Utility Authority
"I was on hold for forty-five minutes before I just gave up. I’m trying to contact the utility company because my family is testing positive for lead, but no one ever answered. EDIT: We were called back by the company and kindly offered a solution. Thank you for reaching out and making things right! Heather was very helpful."
"I can’t wait to move from clay county this company is so unprofessional!!! Instead of emailing or writing when the first bill is due they do a courtesy call in the middle of our lives, in the middle of the day while we are at work, grocery shopping, running errands etc then expect someone to remember the amount !! The online portal does not show the amount of the first bill but shows another amount! I paid the amount that was due on the date the woman gave me but they still charged me a $30 late fee because I didn’t pay on the 18th which I was not told to pay on the 18th!!! She said the 20th! And because I didn’t pay the correct amount when my account did not show the correct due!!!! Unprofessional CLOWNS!!"
"Clay County Utility Authority will blame you when they have issues with their main lines that are turned on and off for days at a time and dirt gets flush down the lines to your irrigation system. The on and off pressure and dirt goes downstream and can damage your valves in your irrigation system. Of course, they blame the end user. My bill is approximately 40% higher this month. I reported the leak cause by CCUA right away and expressed concern that my bill would be very high this month, the representative told me they would give me a credit, which now they say they won't, because it's my fault that I ran my sprinklers too long and too often, not the multiple issues with main lines for days as described above. Zero integrity, zero empathy, small minded, mostly incompetent, greedy utility company. 1 star out of 5, definitely not recommended, but i don't have a choice."
"There was a leak near the street. I called to report it and a very polite young man came to check it out less than an hour after my call. He determined it was a county issue and put in a work order. First thing the next morning a complete work crew was here to fix the problem. Everyone was professional and courteous. Unfortunately the leak ran under my driveway. They had to remove a section of concrete. They promised to repair that also and they did. From start to finish, they worked incredibly hard in this heat, answered all questions, were friendly, cleaned up their work areas and were great examples of Clay Utility employees. Thank you."
"Be careful when moving. They do not automatically add your info to your ‘new account’. They may forget to update your email address and auto pay and/or forget to explain to you that those have to be re setup when you ‘open a new account’ for your new address."
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