Cloud 10 Blow Dry Bar & Beauty Salon

"I had an apt at 6 PM with Felicia. This was my first experience I wanted to love it so bad, but it wasn’t the best experience. Upon walking in at 620 I was late but I called at 558 notifying them I would be late and then I called around 608 telling them I should reschedule because I still couldn’t find parking (this was the night of the holiday parade 12/9) she had told me it was ok and proceeded to tell me where to park and to come in. So I came in, waited about 10-15 minutes to be washed and then Felicia blow dried my hair. Im used to having my hair blown out in even sections and it seemed that she was doing huge sections. My hair is very thick and I’ve never seen it done that way before. When she finished (after 25 min) the top of my hair was so frizzy, she just asked me “do you want serum?” I expressed my concerns and she took it personally… then said “do you want me to straighten the roots?” I said “sure”. The lady at the front desk heard our exchange and didn’t even try to ask if everything was ok.. it was a horrible first experience, not to mention got charged 75$ for a blow out when I didn’t have extensions and my hair is mid back length? I’m sure they didn’t really care to retain me by the experience I had. Very disappointed to say the least as I really wanted to come more often, but I will never step foot in that salon again. Get nicer employees that care for their quality of work."

"I can’t say enough amazing things about this salon, suffice it to say that I have had services done by all of their staff since I failed to make appointments at the beginning and they are all equally amazing. I have never ever left this salon feeling disappointed, they have done everything from hair to make up, cut/color and hair-do’s to perfection. The owner is kind and accommodating, and everyone in this place is incredibly welcoming. I can’t recommend them enough. They have nailed the art of hair salon services!!!"

"Absolutely hands down the best salon ! All of the stylists are talented and do beautiful work. The salon uses only luxury high quality brands that instantly make my hair shine and feel like butter and I naturally have dry thick hair. The owner Jodi is always available and puts her heart and soul into the salon. I am constantly traveling and no matter where else I go nothing beats the way I look and feel after a visit to cloud. They also provide parking for free so I don’t ever hassle with parking. Your only regret would be for not becoming a client sooner!!!!"

"Had an 12:45 appointment for my daughter and had to cancel. Called the day before and three times the morning of and no answer! Then I get a call from a very unprofessional desk worker with an attitude trying to tell me their policy is 24 hours for cancellation. I started to tell her I couldn’t reach anyone and she interrupted me with her nasty voice saying “I’m not done talking” that was it she was so rude I couldn’t believe it and then she hung up on me. I am a salon owner of over 100 employees for the last 15 years with 12 incoming lines in another state and I’ve never heard of a “no answer” at a business for two days! She tried to say maybe I called when they were busy with other calls - 4 times?? Finally I left a message at 12:15 hoping someone would receive it and at 1:00 she called me to see where I was. Anyway if you want to visit a salon with an attitude this is your place. If you want to visit a salon that is professional and courteous - keep googling … never again. She tried calling me back after hanging up on me to tell me they wouldn’t charge me, but in the future they would, which is when I told her there would be no future for me there. Get someone to answer your phones so you don’t have to make nasty phone calls to potential new clients… owner should know how this business is being handled!"

"This is my second trip to Cloud 10, and this is a fantastic salon. It looks and feels very upscale without being pretentious. I booked my appointment online. When I arrived, I was greeted and asked if I wanted something to drink. They made me feel welcome. This is a nice touch in today’s world of excellent customer service being the exception not the norm. I only waited a few minutes before my stylist Melissa introduced herself and invited me to her station to consult with me and confirm my requested services. The shampoo room is really great it has muted light which allows you to relax. The shampoo and head massage was awesome. I was so relaxed that I felt like I could out of the great chairs they have. It was nice chatting with the stylists. They had a great rapport with one another which made it seem like they enjoy working there. All in all, this was a great experience, and I will definitely go back."