Innovative Pool Products

"After working with pool several companies online and on the phone, We ordered a pool rail and ladder from Innovative pools. No one had the item in stock, and none of the other companies could give me any time frame for delivery. I contacted the manufacturer, they told me that it would probably take about 7 weeks to have the items delivered. They suggested I contact Innovative Pools. Innovative pools was able to work with the manufacture and have the products delivered in less than four weeks. They have great customer service and were willing to help in any way they could. -- I will definitely use them again."

"Great company, had my Grey spa railing in stock when nobody else did, better price and super quick delivery! Also great customer service, I made a mistake on ordering the piece to attach to the concrete which a nice lady corrected for me before shipping. It doesn't get any better than this!"

"I ordered a 4-step ladder and accessories from Innovative Pool Products and could not have been more pleased with the personal attention we received from the company, specifically Maria... superb customer service. I placed the initial order wrong and Maria caught and corrected it for me before the order went through. One package was delivered to the wrong location, and Maria again came to my rescue by tracking and finding it. She responded to my emails within minutes and resolved every issue professionally and with kindness. On top of that, the products we received are of superior quality."

"I am very disappointed as to the customer care NOT given to me by Innovative Pool Products....and by Amazon. I ordered a Pool Handrail from Amazon and it didn't fit our pool Edge, etc....And we had to order the attachment pieces x 2 also. I have asked for a return address, etc....and the OK that they would refund me my $$$$ from Amazon....they refered me to the product owners... haven't heard a word of positivity....in 60 day of sending emails & letters?????? Good luck getting any customer care from these guys if U ever need it. SHEESH?? Poor business relations...hate to see who's running the place??? Will never refer these guys to any of my clients or friends."