Luli Pools Services & Supplies
5375 West 20th Avenue, Hialeah, Florida, United States
About the Luli Pools Services & Supplies
Luli Pools Services & Supplies is a trusted general contractor and store specializing in all aspects of pool maintenance, repair, and supplies. Located at 5375 West 20th Avenue in Hialeah, Florida, our team of experts is dedicated to providing top-notch service and products to ensure your pool is in pristine condition. Whether you need a new pool installation, regular maintenance, or quality supplies, Luli Pools has you covered. Visit us today for all your pool needs!
Photos of Luli Pools Services & Supplies
5375 W 20th Ave, Hialeah, FL 33012, United States
Opening hours of Luli Pools Services & Supplies
Monday:
10:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
09:00 - 17:00
Sunday:
10:00 - 14:00
Reviews of Luli Pools Services & Supplies
"When we asked the salesperson for items for a above ground pool, he looked at us like if we asked him for something free. Made me feel like my pool was not good enough for his products. He told us that we should look in Amazon “they have that stuff”"
"I would like to start by saying that I have never give any review to anyone, but the way this company treat their customer and the way they manage a business is definitely not acceptable and is not fear for the rest of the customers that they don't know who they are. I have been a customer for a very long time with a lot of difficulties and a lot of complaint and disappointments, but I keep manage to stick to them. But this last time is definitely not acceptable. Back in May my pool pump broke and they told me that it was better to discontinue the cleaning service until I fix the problem, which is very understandable, after I put a new pump I have been trying to contact them without any luck, their customer service is poor and rude, after several attempts I manage to talk to someone who is claiming he is not part of the Maintenance Department but I know he is, and he just told me that they have not been able to call me back because they give the priority to the regular customers, imagine I was a regular customer for years, I just had a problem with the pump and I stop the service just to fix it. Please stay away from them, find someone that make you feel like a customer not like a garbage. They are plenty of pool cleaning service in the area. DO NOT CALL THEM."
"For the last few months my pool has been serviced by this company the water has been consistently green & blurry on a consistent basis. I checked the to see if it had been serviced and it looked like it hadn’t been cleaned in a few months also. I took the water to be tested elsewhere and to no surprise it was lacking all chemicals including zero chlorine. I was informed that in order for the pool to be brought up to date at least four tanks of chlorine needed to be thrown in there including stabilizer. I waited for the gentleman who does the routine maintenance on it and he did not show up today. Instead a new employee showed up. When I brought this to his attention all he can tell me was that it wasn’t his route and he did not know any information about the pool other than to throw a gallon of chlorine in it. He also informed me that he did not have any chlorine tablets and he did not have any stabilizer and he didn’t have any alkaline either. So I proceeded to call the company to ask to speak to a manager which I was informed would call me back. Someone by the name of “Jay” called back. If I have ever spoken to someone who seriously lacks customer service, professionalism and common knowledge, this is the guy. He does not have the qualifications nor does he deserve the position he is in. He needs to be fired & needs to work somewhere where he does not deal with the public. He was very rude to me over the phone including calling me illiterate and refused to listen to anything I had to say, more than anything he was in the mood to argue. I highly recommend anyone looking to get their pool serviced look for another company because based on their service it looks like they will be closing down very soon."
"Worse service ever . Jesus is a lier and a dishonest businessman don't use his service. Don't waste your money using this company for anything. They constantly use a different person to enter my house and they don't even put the correct amount of chlorine in order to save money or even clean my pool properly so it was always going green .The turn over of personal shows the company is not a reputable business. You will always get an unexpirienced person that has no clue what they are even doing experimenting on your pool. As soon as I switch to another company I realize that the problem was Luli pools."
"AllI can say is that the company need to listen to their customers because customer service is worst than horrible! THis company does not communicate effectively seriously.They sign up with cleaning never tell you the date they will become, to make seem like its your fault!You can ask for a Manager never there or never call you back. I working on three weeks with the companyand I must cancel .The men who answers the broward phone is not friendly at all and his mouth is very slick and tries to be little you. My pool waiting on cleaning in poor shape. Only one person that souldsweet is a woman at the dade office but she doesnt follow back up with a phone call sadly but she tries. Pool servicing needs to be revamped and stop with the excuses and do what is asked as people pay $100 to put up with the run around"
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