Amazing Lash Studio

"Got my eyelashes done less than a week ago. One eye held up fine but the other one is shedding and looks terrible. Called and asked if they could adjust and they said they'd charge me $80 to fix the issue. The lash tech I had admitted that she was inexperienced. I expect better customer service, especially when the employee admitted to being the problem. Asked if I could just have them removed as I have a big trip coming...they're charging me $45. I know for a fact there are better places in Naples. Don't waste your time or money here."

"Every single person I dealt with was friendly and professional. My stylist, Chloe, listened to me, and my wants. She carefully studied my eye shape, lash color, etc., the end result is perfect, I couldn’t be happier! I’d be remiss if I didn’t mention Brenna, the receptionist. When I walked in, I heard her exceptional customer service skills on a phone call. I ran a customer service department for 12 years and she did everything right!"

"Kennedy is the best lash artist to go to! She's all about giving the customer the best experience ever. Definitely will keep going back!"

"Went to see my girl, Kennedy to be a training model and she absolutely killed it!! She was constantly making sure I was comfortable during my appointment and talked me through all of the things she was doing. I will definitely be back to see her again. Thank you!"

"I have been a client of Amazing Lash for over a year. I have had several cancellation for various reasons on their part and I’ve always been very accommodating and agree to reschedule. Yesterday I got my lashes done and about six hours later my left eye became very irritated and swollen. I woke up in the middle of the night with pain so I tried everything from coconut oil to baby oil to remove the lashes but they would not come off. I called and left a message as well as texted them at that time in hopes I will receive a call before they opened to get in right away for a removal since it was urgent. I received a text at 8:45am and said nothing was available until 11 AM. I was in so much pain. I asked them if there’s anyway they could see me right away and they ended up calling saying they did not have any technicians physically in the studio. I don’t understand why their hours state they open at 9am but they do not have a technician available. It’s also frustrating and unacceptable to me considering I’ve been pushed back multiple times and been rescheduled but when I have an emergency they were unable to come through. I won’t be coming here again, not only for the lack of customer service but my extreme reaction to whatever product they are using."