Watermark Construction Inc

"At the end of the day the job was finished and we are happy with the work. However to get the job finished was a struggle. The installers made several mistakes, and when we wanted them redone the owner told me I was holding his money hostage and that people like me are never happy with the job. He was quite rude on the phone and demanded I pay him because the job was done and he would fix the issues after I paid him. He claimed the job was finished and money was owed. One of the main issues as you can see in the photo, is the boxes they built around our trees. The one around the tree in the back was crooked and it looked horrible. We gave a deposit for half the job cost before job started. Owner threatened if we didn't pay the rest he would send the crew to my property and rip out the porch and boxes around tree. I called his bluff and said if that's what he feels is the best choice, then go ahead. Other option is to have his guys come back and fix their mistake and I pay the rest of the bill. He sent crew back out to take out and rebuild one of the boxes around the tree so it was straight and matched the other tree. I met with sales rep later that day to pay the balance. As I mentioned at the beginning, the job was completed and looks much better than what we used to have, but the hostility from the owner who told me has never been sued or had a bad review ensured I will not be using him again for larger jobs we had planned. If you read the small print on the back of the invoice you will see why they probably never were sued. It states if you sue them, win the case or lose the case, you must pay for their legal fees. So if your looking to have work done by them, their worked turned out good; just be aware it may not go smoothly to get the job finished correctly."

"Watermark Construction did an amazing job with our pool and patio makeover! They're the only name I'll recommend."

"Watermark Construction redid our pool and backyard patio. They were great and we'd use them again without hesitation! The pool is gorgeous, the patio looks great. Brian, Kim, and the rest of the team were helpful and professional. Our project was finished before the deadline and we love it!"

"I seldom refer anybody but in this case I am so overjoyed at the work that has been done that I have to say Watermark Construction surpassed my expectations. Bryan was not only knowledgable and always available but his employees were respectful, always on time and did excellent work. I had my patio repaved, leaks in my pool repaired and refinished with Diamond Bright. I am now able to sit and relax on my patio and enjoy the pool area just like i did when it was new. Michael B"

"My wife and I are absolutely thrilled with the work we had done by Watermark Construction and our interactions with Bryan, Kim and all his specialists. We bought an older home on the water and had a retaining wall that was in desperate need of repair. Bryan’s guys not only tore the whole thing down, moved the crumbling stairs to a more appropriate spot and corrected the “leaning wall”, but after that was done they also came back and put more material around the corners because they thought it would hold up longer that way. Bryan never asked for a nickel more even though he was out of pocket for some of it. Total class, his price was his price. Additionally he helped us redesign our old pool and totally changed it for the better. We now have a sun shelf with an umbrella holder, two full width benches, new equipment all beautifully plumbed and installed. We also have a sheer descent and two spitters in a beautiful new addition at the deep end. When they poured the pad for the huge pool heater/chiller, we were unhappy with its size and appearance so we called him late afternoon about it. The very next morning he had his tile specialists out to tile it with the travertine that matched the patio. We didn’t even ask for that, he just did it as a smart businessman. Our whole pool and deck are exceptional now. Every single part of the job was handled by crews that specialize in that portion and all were very professional. We are completely satisfied and have referred and will continue to refer Bryan and Watermark Construction to anyone! Everyone that sees our pool love it!"