The City of Palm Beach Gardens Aquatic Complex

"We reserved the aquatic splash pad for my 5yr old birthday party from 9:30- 11:30. We arrived promptly at 9 to set up for his party, there were plenty of people working no one would let us in, or speak to us. I would approach the window and the person would get up and walk away. At one point my 3 year old nephew arrived and I finally got someone to answer me at the window - he refused to let him in to use the bathroom. Conveniently, when all of our guests were arriving at 9:30 on the dot they let us in, we missed celebrating our son for the first 30 min as we rushed around to set up decorations, cake, presents, etc. Then at 11:25 told us we had a 5 min warning to be out and turned off the splash pad. I asked multiple times to speak with a manager, to which no one spoke to me. If you enjoy being ignored, rushed, anxiety induced and wasting your money this is the place for you. Horrible customer service and overly priced!"

"One way for the parents to chill out and relax just let the kids have fun."

"I don't know where the guy who complained that it's only open Saturday is coming from but he's full of BS."

"Why are there little to no hours on the weekends? Seriously, 8 -12 on Saturday and closed on Sundays. Even in the summer. Is it a staffing issue?"

"It's really nice...when it's open. Their hours are wacky, even during the summer. Which is fine, since they pretty much don't open at all after Labor Day and before Memorial Day (with rare exception). It is an admission funded municipal pool in Florida, so you'd think they'd be open more than a place in upstate New York. Oh well...it's nice. Totally remodeled. The kid area is super fun for little ones and the pool is big enough for a lot of people."