HFOS Salon

"Overall, I really tried to be positive about the experience I had, but a week after my adjustment appointment, to fix how it looked after the first appointment, I am just not happy with what I got for how much I paid. I was referred to HFOS by a coworker who has gone for a while and never had any issues. I had gone back and forth about booking for about 5 months because their prices were out of my budget and I had my hair fried by a stylist 2 years prior. Since then I had been doing my hair myself focusing on gaining back healthy long hair and dying it at home, but I was up front with how bad the banding and color correction was from the very start. When I finally saved up the money to pamper myself and get it done for my birthday I was so excited. My main insecurity was the banding of different colors in my roots and there was nothing said about not being able to cover them up. Tristany was my stylist and she is very passionate and knowledgeable about curly hair which is great, but I felt like that was the main thing she focused on especially at the end. Almost like trying to distract from the roots by getting my natural curls to show. I was there for 3 hours and the studio was dark so I didn't notice the roots were so bad until I got home and immediately freaked out because she had died my hair darker than it was before so the light orange roots were more noticeable and it was a distinct line. I will attach pictures of before I went in and what it looked like after. Luckily she took my call the following day and fit me in the next week for an adjustment on my actual birthday which was great, but she insisted on using Demi color so when my roots grew out it wouldn't be a big difference, but I wasn't worried about that since I planned on getting the roots touched up to match the color on my ends. Within about 5-7 days the demi color was practically gone and you could see the line again so I went to Sally Beauty and bought permanent color to fix it myself which was under 10 dollars versus $300. (my colleague said she rarely pays more than 150-200 with her stylist and everyone at my work recommended I not go back after seeing it) The salon is cute and chic, but to be honest it was filthy. The workstations did not appear to be cleaned and when I went the first time I was given an open glass of water that was placed on the stylists workstation with hair all over it and touching the water. Hair fell in the cup at one point and it made my stomach turn. The brushes had hair all in them and looked sticky. I was a little hesitant to even write a review because after my first appointment I read all of the previous ones (which I should have done before going) and did not like how the owner, Mel, responds very snotty and rude back to customers that had bad experiences or didn't feel that the salon was the best fit for them. Ultimately I just don't want anyone to spend $300 to be disappointed like I was. I am not broke, but that is just an amount I am a little uncomfortable throwing away when I spent a total of 5hrs getting it done between the two appointments (had to call out of work) and had to fix it myself anyways."

"I had an amazing experience at the HFOS salon, and I felt incredibly well taken care of. Bridget did an exceptional job with my hair, and the head massage was a delightful treat. I couldn't have asked for a better pampering session! Highly recommend!"

"I am a long time client of Melissa’s and HFOS. My two most recent experiences at HFOS I have had the pleasure of working with Gracie. On 12/26 I did a blowout with Gracie for my birthday dinner. She made me feel so pampered and beautiful. Last week, I needed a last minute highlight and I was excited to see Gracie available. She was able to brighten me up while adding dimension. Everything I asked for and more. My hair is so much more lively and much healthier. Not to mention, I LOVE the way she curls my hair. Thank you HFOS and Gracie for a great experience once again :)"

"My experience at this salon was very stressful. I went in total of 3 times to end up with the hair in the left most photo. The photo on the right is the 2nd attempt to do my hair properly (obviously not a successful attempt). I paid over $300. The owner of the salon has a lot on her plate and is not able at this time to be fully present, or at least this was my experience. Throughout my time at the salon her work was interrupted multiple times to handle salon logistics such as ordering new products. She then got frazzled at the end each time that she ran out of time to properly cut and color my hair. Of course she still expected to be paid. I would hold off on using this salon for a while until the owner gets her sea legs in her new establishment."