The Biltmore Spa Miami

"Not relaxing and would not recommend. I went to the spa on January 12 for a couple's massage. In the women's locker room, it felt very cramped and loud. There was nothing relaxing about the experience. I could hear the loud talking and conversations from the staff and also from the other guests. Moving into the waiting area, again, the staff did nothing to ask the other guests to modify their talking (although signs were posted). The massage was nice, again, the room felt tight. The women did a great job with the actual service. After the service, there was nowhere to relax. Finally, I raised these concerns with the woman when I checked out, she took down my concerns and information, and never reached out to me. I feel like it was $444 and a lovely afternoon wasted, and suggest you go to another space for a valuable experience and where you will be a valued customer."

"I am very disappointed with your Spa Services at The Biltmore. As a Christmas present I booked my Husband Vladimir an 80 minute Deep Vine Therapeutic massage for today 01/10 at 10:30 am. He got there early, they gave him his robe and he was waiting to be called. As he saw everyone getting called. He was left there alone and no one came by to check on him. He is the one that had to ask employees that walked by if they could see why he wasn’t called. One employee said ok and didn’t even come back. The guy at the reception never went to check on him, but was sure to remind him not to be late as my husband had arrived extra early and had time to go back for his appointment. Finally someone came by and he asked him what was going on and he explained to my husband that his masseuse had an emergency and she didn’t go in today. We all understand things can happen. However, I am in shock with the lack of customer service and professionalism from your employees. I really never expected this. You have a client waiting and you can’t even check on them, explain the situation and find a solution. Just leave them waiting and employees walking by with no acknowledgment of a customer waiting to even ask them if they have been helped! If my husband didn’t ask no one would have approached him? My husband is playing Golf there and you can bet he will never go back to your Spa. You have lost what could have been an excellent recurring customer. You ruined my gift to him. This was really an unsatisfactory experience to something we were looking forward to. I will never recommend someone to your Spa services. A very unhappy customer! Your customer service is horrible. Yasmin Gomez"

"The spa is clean and a nice design but not relaxing. The staff here need training immediately. You also can’t even use the pool after paying for a day pass. Your staff is insanely loud: how do you walk into the tranquility room halfway YELLING? I can also hear them clomping down the hallways, slamming cabinets and doors. Constant noise. I would never come back here again. Also asked to book a massage and got an unclear answer if the therapist would be available. No follow up from staff after an hour and a half."

"The Biltmore Hotel Spa offers a truly exceptional spa experience that is bound to leave you feeling rejuvenated and pampered. From the moment you step foot into their luxurious facility, you are greeted with a serene ambiance that sets the stage for relaxation and indulgence. One of the standout features of the Biltmore Hotel Spa is their excellent spa package prices. They offer a variety of packages tailored to suit different needs and preferences, ensuring there is something for everyone. The packages are thoughtfully designed, combining a range of treatments and services to provide a comprehensive and fulfilling spa experience. The affordability of these packages is truly impressive, allowing you to indulge in a blissful escape without breaking the bank. The professional staff at the Biltmore Hotel Spa further enhances the overall experience. Their expertise and attentiveness are apparent in every interaction. From the moment you arrive, they make you feel welcome and cater to your individual needs. The therapists are highly skilled, ensuring that each treatment is executed with precision and care. Their professionalism and warm demeanor create a soothing and comfortable atmosphere, allowing you to fully relax and unwind. During your visit to the spa, make sure to enjoy the excellent lunch options available poolside. The Biltmore Hotel Spa understands the importance of nourishing both the body and the soul. The poolside lunch offers a delightful selection of dishes, ranging from healthy salads to flavorful entrees. The quality of the food is exceptional, with fresh ingredients and expertly prepared meals. Enjoying a delicious lunch in such a picturesque setting adds another layer of pleasure to your spa experience. Speaking of surroundings, the Biltmore Hotel Spa is nestled in a truly wonderful setting. Surrounded by lush gardens and beautiful architecture, the spa provides a tranquil escape from the hustle and bustle of everyday life. The serene environment enhances the overall experience, allowing you to fully immerse yourself in a world of relaxation and luxury. In summary, the Biltmore Hotel Spa offers an exceptional spa experience that exceeds expectations. With their excellent spa package prices, professional staff, delicious poolside lunch, and breathtaking surroundings, this spa is truly a hidden gem. Treat yourself to a day of pampering and discover the ultimate oasis of tranquility at the Biltmore Hotel Spa."