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Lowe's Home Improvement
6415 Naples Boulevard, Naples, Florida, United States
About the Lowe's Home Improvement
Lowe's Home Improvement in Naples, Florida is a one-stop shop for all your home improvement needs. From furniture to hardware and home goods, Lowe's offers a wide selection of products to help you complete any project. Conveniently located at 6415 Naples Boulevard, this store is a go-to destination for homeowners and DIY enthusiasts alike. With friendly and knowledgeable staff ready to assist you, Lowe's Home Improvement is the perfect place to find everything you need to make your house a home.
Photos of Lowe's Home Improvement
6415 Naples Blvd, Naples, FL 34109, United States
Opening hours of Lowe's Home Improvement
Monday:
06:00 - 22:00
Tuesday:
06:00 - 22:00
Wednesday:
06:00 - 22:00
Thursday:
06:00 - 22:00
Friday:
06:00 - 22:00
Saturday:
06:00 - 22:00
Sunday:
08:00 - 20:00
Reviews of Lowe's Home Improvement
"Went in to purchase bulbs, hose, repair kits etc. Needed help finding something in electrical and found the person working the department clueless as to wartage, lumens, and kelvin. So after a tutorial on his department ( I’m an electrician) we discovered these items were not here despite what inventory said. Trying to get help the employees literally run from interaction with customers never seen nothing like it. I asked the managers name two of the three employees I asked claim they didn’t know it and the last one said it’s Phil something. Well, Phil, something, I’m here to tell you you did have one employee that held her post, but that’s because she was having personal conversation at the front door very loudly kicking the Bobo as they say about their men. Phil something, don’t know where you were that day, but maybe a little more floor time a little more training a little more structure would help hopefully before when somebody says what was the name of the manager that got fired their answer isn’t Phil something."
"This has been an absolute nightmare. We ordered a washer and dryer, we asked 3 times (just to be sure) that the delivery would occur on Tuesday 2/13. Each time we were assured it would absolutely be here. The delivery team showed up they had the washer with dryer parts. No dryer and no washer parts. You call for help and they don’t answer the phone. I’ve been calling for hours and it just rings and rings. I would absolutely NEVER recommend this location to anyone. Stay far far away."
"I have been shopping at this lowes consistently for the past 12 months. I have spent thousands of dollars from lowes and this Naples store due to a home remodel. I ordered a range hood on line back in October. Due to remodel complications I was not able to get the hood installed until Jan. Upon install I found out the wrong type hood was ordered. It was an over the island hood and I needed a wall mount hood. I took the unopened product to the Lowes on Naples Blvd. This is where the fun begins. Let me start by saying I have returned a few things at this Lowes Each time the person at the counter greets you like you are there to rip the store off. They are short and act annoyed that your even bothering them. Extremely poor service ever time. Thus, I was not looking forward to returning the hood. But it had to be done. Of course I walked in and got the same unprofessional service. The young man behind the counter he and no how can I help you attitude. After having me get a few things he needed since it was an online order he finally found the order. He was working on refund when all of a sudden he states. I cannot refund you. I ask why and he states they is a 48 hour return policy on this item. I question this and he states at me and turns the computer screen around. Doesn't say anything else just stares at me I ask is there anything we can do to since I can't use the hood. His answer. No! I ask to speak to a manager. He's answer - I will try to get someone. 15 minutes later a young lady walks up. First things she says is....why did you call me....I can't override this. Then she says we can't help you sir. Now I got two people staring at me. I said there is nothing we can do. She said no. I said thank you and said here is your hood and walked out. That was my last visit to this Lowes or any other Lowes. All that was needed was a helpful problem solving attitude from people who sincerely want to help you. The young man was annoyed from the minute I walked up to the counter....actually looked at his watch several times as I was talking to him. No more Lowes for me."
"Extremely disappointed in Customer Service!!! I bought a refrigerator from them last Saturday to be delivered and installed. When the delivery men came to my house they tell me that I need a plumber or handyman to turn off the water valve. They told me because I have a plastic tube running threw my refrigerator that they can't install it without a plumber. I went back to the store later that night and the asked for a refund the manager tells me he's never heard that before! I had to take time off of work and then waste an hour out of my day to get refunded. I went to Home Depot and bought the same refrigerator and was guaranteed that a plumber would not be needed for this job! I think you need to train your Appliance Department Sales Reps that the delivery man may not be able to install your Appliance as promised! You also need to train your Delivery Men to complete the job! What a disgrace!! I'll never buy another product from your store again!!"
"Subject: Extremely Disappointed with Lowe's Return Policy on Moving Boxes Dear Lowe's Customer Service, I am writing to express my extreme disappointment with the return policy at Lowe's regarding moving boxes. As a loyal customer, I expected better service and flexibility when it comes to returning items purchased from your store. Recently, I purchased several moving boxes from Lowe's to assist with my relocation. However, due to a change in plans, I no longer needed the boxes and decided to return them. To my surprise and frustration, I was informed by your staff that Lowe's does not accept returns on moving boxes. This policy is not only inconvenient but also contradicts the usual customer-centric approach that Lowe's claims to uphold. It's unfair that I am unable to return perfectly usable and undamaged moving boxes, especially considering my past positive experiences with your store. As a customer, I value the ability to make returns when necessary, and this experience has left me feeling let down and frustrated. I believe that a more flexible return policy, particularly for items like moving boxes that are often unused and easily resalable, would greatly improve the customer experience at Lowe's. I strongly urge Lowe's to reconsider its current return policy on moving boxes and to take into account the needs and expectations of its loyal customers. A more customer-friendly approach that allows for returns on unused and undamaged items would undoubtedly enhance the overall shopping experience and build stronger customer relationships. I hope that my feedback will be taken into consideration and that Lowe's will work towards improving its return policy in the future. As a longtime customer, I sincerely hope to see positive changes implemented that align with Lowe's commitment to customer satisfaction. Thank you for your attention to this matter, and I look forward to hearing about any steps Lowe's plans to take to address this issue. Sincerely"
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