Pinch A Penny Pool Patio Spa 5285 Red Bug Lake Road, Winter Springs, FL 32708

"Patrick and his staff at this location are top knotch when it comes to welcoming guests, service, explaining the what, how and why to maintaining a pool as well as making sure you purchase ONLY what you need to keep and maintain a pool. All of the staff here are excellent and I would be proud to have my employees perform at this caliber of service. I am new to this area and this pinch a penny has a brand new loyal customer."

"Everytime I go in the store, they are super friendly and helpful. A few times, I've emailed them videos of things I am having problems with and they always talk me through the issue.. Great staff and they have never tried to upsell me on things I don't need.. This is my go to pool store.."

"I was absolutely lied to about a pump that I purchased from this store. I was told that if I paid more for the item for them to install it that they would warrenty it for 3 years. Sounded good as I used a warranty from a different pinch a penny store and the item was promptly replaced, no questions asked. The pump I purchsed from this store failed after two years. I called the store and was told they will not back up the warrenty and would not fix the pump with no explanation and told me to call Hayward to see if they would fix it. Now the process is way to complicated and will now have to purchase a new pump elsewhere. I would not spend another penny in this store. I don't trust anything they say."

"I walked out to find my pool green. Turns out pinch a Penney abruptly suspended my service due to staffing cuts. One month ago! They sent an obscure email about it and never followed up because the guy that sent the email quit. Sounds like this place has lots of staffing issues and very poor service. I even asked if I could get one last service while I looked for another provider. No can do. Disappointing. Unprofessional. Shoddy. Don’t waste your time working with them."

"As a new owner of a pool, I can’t say enough good things about the team at this location. They took the time to answer all of my questions, which were quite a few, and never made me feel like any of my questions were silly. In fact, they made me super comfortable and made sure that I felt like could come back with any of my pool questions and needs in the future. Customer service comes first with this location which I greatly appreciate."