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Pool Troopers
5015 West Waters Avenue, Tampa, Florida, United States
About the Pool Troopers
Pool Troopers is a reputable institution located at 5015 West Waters Avenue in Tampa, Florida. They are dedicated to providing top-notch pool cleaning and maintenance services to residents in the area. With a team of experienced professionals, Pool Troopers ensures that your pool remains clean, safe, and properly functioning all year round. Whether you need regular maintenance, repairs, or equipment upgrades, Pool Troopers is the go-to choice for all your pool care needs. Trust Pool Troopers to keep your pool in pristine condition so you can enjoy a relaxing and worry-free swimming experience.
Photos of Pool Troopers
5015 W Waters Ave Suite A, Tampa, FL 33634, United States
Opening hours of Pool Troopers
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Pool Troopers
"As brand new pool owners, we’ve been with Pool Troopers for about 6 weeks now and the thing I appreciate about them the most is their friendly and responsive customer service. Also, we are very pleased with the service —- our pool is well cared for and we enjoy it very much in large part thanks to the Pool Troopers service. I highly recommend this company. Thank you to the entire PT crew, and also to Alex, our technician, who is incredibly friendly and professional!"
"Sent a text Saturday morning wasn't happy with the way our pool looked someone came by Monday morning saw what the problem was added needed chemicals. Regular service came by yesterday. Today the pool looks the way I feel it should. Thanks for the quick response."
"Richard Roberts was the account manager and he went above and beyond. I had 2 other quotes in the same ballpark but Richard’s service excellence was how pool Troopers won my business. Max is our weekly service tech and he has consistently done a great job with the maintenance. Nice job gentlemen!"
"I don’t know what happened to this company. But the last 12 months their service has gone down dramatically. It took them 3 weeks to replace a part in my pool after they got the part in. The tech that comes out for my bi-weekly service, only brushes my pool. They don’t appear to be checking the chemicals. I timed the tech one time, he was in and out in 5 minutes. My pool started turning green 3 weeks ago. I reported it they said they would have a tech and supervisor come out. Since that call, my pool continued getting worst, called and they said only a tech came out and just dumped some shock in it, they didn’t think they needed to dispatch a supervisor. They claimed they tested the water at the time of the tech, and the chemicals were fine. I had the water tested by another company and learned that there was 0 chlorine in the pool, I was 80lbs light on salt, the phosphates were high, just to name a few things that were messed up. We called last week to complain and they said a tech would and supervisor would be out this past Friday. Called this morning (Mon) and they said that the tech that was supposed to come out this past Friday didn’t come out and they the supervisor that is supposed to come today (Monday), that they don’t have one scheduled to come out. Sorry if I could give them a 0 star I would."
"Do not give this company your money! They make high promises and don’t deliver. You spend more time waiting on someone to come out, fixing things, and then waiting for your pool to be clean and chemically balanced enough to swim in than you do swimming in it! I use my pool year round for leisure and exercise. I could not use my pool this Memorial Day weekend because of the lack of service/attention we got the 1-2 months leading up to it resulted in it looking like a Florida home for Swamp Thing! Talk about a grossly disappointing start to summer. It was not the first time a similar cycle has happened, but it is definitely the worst our pool has ever gotten and the first time we’ve been blatantly ghosted by the company for several weeks. We have to always call to get attention when things look off, when I’d expect for what we pay - well, that they wouldn’t get “off” in the first place, but I understand rainy season, etc. - that the regular service person would notice and set about fixing it right away. This time we received an email that they’d noticed our pool was looking green and they’d send a manager to come look AND our pool would be ready to swim in 24-48 hours. Five days later, nothing. Well, except maybe an email for a service review? We called and said we were going on vacation and in two weeks we wanted it clean. We have evidence from our home monitoring that they only ever bothered to send someone out after a week and a half of that two weeks was up. So of course we’re home and it’s no longer opaque green, but it is still a very far cry from swim-able! Even if the company no longer has the staff or expertise to service us anymore, I would think 13 years as a loyal customer would earn us an apologetic letter saying they could no longer meet our needs, instead of trashing our pool and then ghosting us."
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