Dunkin'

"These kids charged me 3dollars tip without consent. Drive through order was $7.51, some girl charged my card and the next day it posted for $10.57 It’s only 3dollars but you shouldn’t be charging tips without asking first. I wonder how many ppl have they done this to"

"I placed a mobile order and went through the drive thru to get it. This was my first time at the location. When I got my coffee, I thought the cup was kind of light. So, I opened it to look at it. All I saw was pure white foam. Once I tasted it, I realized it did not have any coffee in it. I was not upset because I know that mistakes happen, and that’s ok. So, I parked my car and went inside. As I was standing at the pick up counter, one of the staff members handed the young lady making the coffees a cup that looked like only cream and flavoring was in it. He asked “does this have any coffee?” She responded, “oh! I knew something looked different!”, and laughed. She then proceeded to add expresso to the drink. So, I got the young lady who was working the drive thru’s attention (she was very nice) and told her there was no coffee in my drink either. I said it nicely, and showed it to them. The young lady making the coffee quickly said, “There’s coffee in there.” Then she turned around and started completing another order. The young man looked at my drink, added some expresso to it and said, “there, that should be better.” I said thank you, took my drink and walked out. What I have a problem with is that sometimes, mistakes are made and we know it happens. But for the young lady to deny what I was saying, then turn around like I don’t exist, not even willing to fix her mistake….that’s a problem. If I were rude and acting crazy over a simple cup of coffee, that’s different. All I wanted was my coffee that i ordered and paid for. The service and willingness to assist customers, especially when YOU made a mistake, is super important. I know because I manage multiple stores. Please do better."

"There seemed to be only 2 people working the drive through. I was in the store. The employees looked through me and didn't even ask if I needed help. Naturally, after a while of waiting, I went elsewhere."

"So far, any location in Florida has been great. I feel like the coffee gets worse from state to state…. Anyway, - Dunkin is the Best. They know what I mean when I say “extra caramel” and the coffee always taste freshly brewed. Love ❤️ Dunkin!"

"Placed a mobile order this morning 10/27/23. Ordered the maple bacon with egg and cheese. The sandwich was cold and not even toasted. I was expecting a nice hot sandwich, not a cold one. I’m so disappointed and did not have time to turn around and return it, since I was on my way to work. The quality of the food has gone down at this particular restaurant. What a shame. I tried calling the number on my receipt to speak to someone, and all I get is a recording that they are busy and to try again later. Unbelievable. Never again will I return. And I have been coming here for years always on my way to work."