Einstein Bros. Bagels

"The food was fine, but very rude cashier behind the counter. Wouldn't look up from his phone, stopped taking my order because he needed to share a text with the other workers, asked me if I really wanted to my change because he didn't feel like counting it. No name tag so couldn't tell you who it was."

"Other Einstein locations are amazing but this might be the worst pizza bagel I’ve had in my life. I specifically asked for them not to lay my bagel on top of each other, as you can see, they listened really well…. all the toppings were overloaded to one overly soggy side of the bagel. Not even hot sauce could save this disgusting mess. I had to toss it."

"I would be incredibly disappointed to fly into a new place and have this be my first introduction to this brand. We ordered drip coffee and a bagel. The bagel came. After a few more minutes we inquired about the coffee. They started with "We gave it to you." Then they continued with, "Why you be just standing there waiting and not just say something?" Are you kidding? That's not my job. Maybe actually do yours. The only reason this place continues to operate is because of the high volume they get by being in an airport. There is no way the actual company cares about the image they present here."

"Worst staff... This can run only because it is in Airport as folks just stop by anyway. Order is given for cold beverage and they took the order as hot clearly because the cashier is not attentive at all. After they served hot beverage when pointed out the response is rude and finally they dropped some ice cubes and served the same beverage.. Never ever I had experienced such low service levels and such rude staff behavior.. I wish the entire chain get closed if they can't fix the issues reported just because they are making money any way from this store"

"I recently visited the Einstein Bros Bagels at the Miami airport and was extremely disappointed with the service I received. The staff was rude and unprofessional, making me feel unwelcome as a customer. When I asked a question about my order, they were dismissive and didn't seem to care about. To make matters worse, my order was wrong and I had to wait an incredibly long time for it to be corrected. The overall experience left a bad taste in my mouth, and I would not recommend this location to anyone traveling through the Miami airport. It's a shame that such a well-known chain would allow such poor customer service to occur, especially in a busy airport where travelers rely on quick and efficient service. I hope that the management takes steps to improve their staff's behavior and overall service, as it is unacceptable to treat customers in such a manner."