Dunkin'

"Awe man the food was great! my coffee was fresh and soooo delightful."

"The food was fresh and good my coffee was made perfectly and the employees were all very nice! Great experience! Thank you!!"

"Fiance just left dunkin for his lunch break and his food taste like cleaning supplies. Ridiculous! And absolutely disgusting. Hope they realize they can get someone super sick not cleaning off whatever cleaning solutions they are using before putting food on that surface"

"This has to be one of the worst Dunkin’ in the area. Two days in a row I ordered munchkins for my students through Uber Eats and they shorted me half the donuts both times. I ordered 100 of them yesterday and only received 50 and today I ordered 50 and only received 25."

"I am writing to express my dissatisfaction with the service at Dunkin Donuts Store #310288, located on 8900 N. Military Trl, West Palm Beach, FL, 33410, during my recent drive-through visit. At approximately 10:15 AM, I placed an order for two maple bacon, one hot green tea with five creamers and six sugars, and a mint tea with the same condiments. The clerk asked me to repeat my order, which I did. At the pick-up window, a staff member, who was a young, heavyset black female with a bonnet on her head, informed me they were out of mint tea. I had no problem with this, asking her to replace it with green tea instead. As a frequent customer with enough reward points (800) on my account, I redeemed my points to get a breakfast sandwich. However, I noticed that the total amount due did not decrease after the clerk scanned my rewards code. She scanned the code twice more but maintained that the code had already been used. Another staff member, also a young black female with cornrows in her hair, confirmed this in a loud voice. At this point, I asked to speak to a manager. The staff member started making inappropriate comments about me wanting to use my reward points. Despite hearing these comments, I maintained that as a frequent Dunkin' customer, I value my rewards because I earn them by spending money at the store. The situation escalated when the clerk who initially took my order repeated what I said to the worker with cornrows. This led to the worker threatening me with physical violence. Additionally, she along with another staff member resorted to name-calling using derogatory slurs based on their implied racial prejudice. My husband was so taken aback by their unprofessionalism that he asked for our money back. Upon returning to the store to speak to a manager, I was met with further disappointment. An Arabic clerk was hesitant to call the manager, and another worker, who was either of Indian or Latino descent, informed me that the manager was not present. When I asked for the store number and the corporate contact details, they claimed they did not know it. I deeply regret this unfortunate incident and believe that a company as esteemed as Dunkin Donuts should take necessary measures to avoid such inappropriate and unprofessional behavior in the future."