Starbucks 1501 East Fowler Avenue, Tampa, FL 33612

"All I wanted was a double chocolatey chip frappucino with almond milk which I have been getting for years and the first one I got was completely black and tastes like straight up chocolate syrup. When I complained the barista said that it was made correctly and that there was nothing wrong. When I had them remake it they decided to not put any chocolate syrup in it since that is what I said was wrong with it."

"I come here almost every morning and today, had an experience that has motivated me to invest in a Nespresso machine and call it a wrap with my Starbucks addiction. I placed an order via drive through for 4 items, one of which was a pumpkin spice late. On the screen, it was rung up as a white chocolate mocha +pumpkin sauce (or something along those lines), i noticed that the way it was rung up brought the total to $6.70 versus the $5.70 clearly advertised on the menu. I was in no way upset by this, but i brought up that the way it was being rung up was causing an increase in price. The woman said " my manager took the button away this morning for the pumpkin spice so I have no way to ring it up. I am trying my best" She seemed frustrated with the fact that I addressed the pricing inaccuracy, which i was surprised by as I was being polite. Also, a lack of button is not justification for overcharging. However. the part that actually upset was when i pulled up to the window. A different woman scanned my mobile app and while at the window, i can clearly hear the woman that took my order talking about me. She clearly said " it was a 10 cent difference" and a male coworker was engaging with her regarding my supposed difficulty. I told the employee at the window (who was very polite as always) that I could hear them talking about the interaction and that what her coworker was saying was inaccurate, it was not 10 cents it was a dollar. and that it was never a big deal. It becomes a big deal when you are talking about your customer within earshot. especially over something so small that clearly set off the employee taking my order. The lady at the window was apologetic and restated that what they are talking about is the fact that the button is gone - at which point, i could hear the girl yet again in the background say " 10 cents". The employee was trying to create a narrative that I was being difficult over 10 cents which just never happened. Overall - maybe just don't make up stories about supposedly difficult customers within ear shot of them."

"Thee worst experience ever at a Starbucks. The shift manager lady told me cold brew with no ice is stealing from Starbucks and she would fire any barista who went against her policy. NO ICE is an option on the menu! I travel for a living. I go to Starbucks all over the country. Same for the Tampa area. I only order cold brew no ice. I have never had this happen once or treated with such hostility as if I did something wrong. Got to protect the small mom n pop company Starbucks! What a joke."