Dunkin'

"I don't give many bad reviews but....this Dunkin Donuts is a terrible location. The employees have a bad attitude, the food is mediocre compared to other Dunkin' Donuts. The Pasadena location is not even listed on some maps when you search for it. The overall experience is not good, this place needs a work over. I would rather skip breakfast if this is the closest Dunkin' Donuts when I'm on my route."

"The hashbrownd were so greasy and soggy! When we asked for new ones, we were refused. Customer service skills need to be taught at this location."

"OK place .wish it were bigger. Large turnover of staff. Prices are still too high for things. They should stick to coffee and baked goods only and have a better variety at all times"

"They don't let anyone in the store. We waited in the drive through for 25 minutes. The purchase was for my sister so we had to wait. At the drive through the worker kept forgetting our order. We had to repeat 2 Jelly donuts, 2 cream filled and 2 apple fritters 4 times. When we were paying the same woman again asked what donuts we ordered. The price seemed high. She said the apple fritters were expensive. We asked for the receipt. When we got to my sister's nursing home we noticed she charged us for 7 donuts and 2 apple fritters. We only bought 4 donuts and 2 apple fritters. I tried to call but this store didn't answer the phone. I will do there survey and will explain all this."

"Was there during non busy hour and took the staff 5 minutes to come to the register. I had a physical coupon from Dunkin and they were unable to scan it. They said that is a known issue, but rather to honor the coupon, they just said sorry. The shelves for the donuts, bagels and muffins were half empty, this store is not what it's used to be and management needs to up their game. Update: Was there in the afternoon, one person handling both the register and drive thru. She is doing her best and is very polite, I don't have to wait too long, but can't imagine if it is busy. Anyway, the donuts not as fresh probably have been on the rack for a while. If you want fresher donuts, this is not the place to go."