Foxtail Coffee - Lee Road 805 Lee Road, Orlando, FL 32810

"The lady who takes orders is always rude, poor service, have to repeat myself multiple times when ordering, at check out she will always select the highest tip amount by default on the card reader - why am I going to tip someone for rude service, who doesn’t even say you’re welcome when I say thank you or when I say have a nice day the polite thing to do is say thanks you too, this is the worst service and rudest foxtail I’ve ever been too they need some serious interpersonal skill training, customer service training, and lord please someone mystery shop them and address that rude angry lady taking orders, I don’t ever want to go to foxtail coffees again after my experiences here and given multiple chances. This store needs a serious personality makeover."

"I ordered through Uber eats. Even though they didn’t have what I wanted originally, they called me and we worked out an alternative as well as them throwing in a freebie for me. This was much appreciated. Super nice and kept me updated the whole time even when the first Uber driver left. The food was delicious and the coffee was great - highly recommend the egg bites and vanilla caramel cold brew!"

"I have been purchasing coffee with foxtail for a few years. I went to this location for the first time and noticed there was no indoor seating. Only the outside perimeters allow for seating. I went to use the restroom first and noticed the door was locked. I proceeded to the counter and asked the "supposed manager" Becka if I could use a key to use the restroom. And with a very rude and aggressive tone, she replied, "Only for paying customers." From my understanding, working with people as we all do. There is a way to speak to someone, and there is a way you don't. There was no explanation stating their reason or policy before her, assuming I was not a customer. I stated that I was actually in the process of ordering through my app, but that I needed to use the restroom first. She said I needed to wait, and she closed the window and walked away. The store had only 2 customers, one in the drive-thru and the other that ordered before me. I went to the window. I saw another female employee with purple hair close by. So I knocked on the window to ask to speak to the manager. She stated that Becka is the current manager. I explained to the lady what just happened, and she said their policy is to only give out keys to the customers after they order? Because people have gone into the restroom on other occasions and have been found to overdose on drugs. I had no choice but to state that I am not in any appearance to be looked at as someone who is trying to use drugs in the bathroom while i am parked right in front of professional attire. This was so unexpected and offesive. I contacted customer service to report this extremely unprofessional and poorly trained manager. The customer will clearly see that I am a loyal customer, but after this experience, I may consider finding a better cafe with well trained staff that can provide adequate customer service."

"Was going to give 2 stars but after opening the lid is 0 stars. $6.50 this is the smallest cappuccino I've ever had. Paid .75 more for a tablespoon of oatmilk. More like a dopio with light milk. I go to the winter garden Foxtail Regularly... this is nothing like that one. Just was there yesterday and had an $8 drink which was a high price but it was an amazing treat... this place is the old dunkin donuts with a name chance and nasty coffee"

"I tried the macha latte which was great, however their coffee was on the bitter side. The breakfast sandwich and the roast beef wrap were pretty good. Prices here are surprisingly expensive for coffee- it seems like Starbucks, but local. The outside ambiance was really great though. This is definitely a chill and slow paced coffee shop- not fast food."