Dunkin'

"Much cleaner and friendlier staff than any other Dunkin donuts I've found in the area but still burnt my food like every other location."

"I visit this Dunkin quite often an I have a pleasant experience each time. The employees that work there are very pleasant an efficient. The manager Heather runs a great crew. An yes the coffee is excellent."

"I was going for a hair appointment next door to Dunkin. I decided I wanted a beverage and stopped in. Honestly, I generally have low expectations in any D.D. anymore, so was just hoping to get "in and out". I walked in and THAT was the moment that I was caught totally off guard. I was greeted by Sara who began to start up a general conversation with me. She was pleasant and thoughtful in her words and was a "breath of fresh air" that you don't normally find in most businesses these days. We chatted for maybe 3 or 4 minutes before we got to my order. I asked her about the hot chocolate and she told me that she could make it with milk though normally it is made with water......said it would be so much better and richer. I took her up on her offer. She continued to chat with me as she prepared my order which I also bought 3 donuts. She tells me she has been with D.D. for 2 years. I really hope that the management of this company know what they have in Sara. She is definitely a leader and is an asset to D.D. Believe me, if I had an opening in my company, I would offer her a position with me."

"The manager, Heather, is horrible at customer service. Christmas day they were packed and I did a mobile order. Sitting at the drive through speaker while waiting patiently for them to be ready to take my order, my daughter kept complaining about having to use the restroom. I told her to relax it's christmas they probably have one person on staff (this location is always short staffed, typically 2 employees every time i go which is often because my parents live next door) Heather then decided to take over the speaker from the original gentleman who said he'd be right with us, and stated in a very cocky attitude stating "our lobby is full we have a line full of people have patience." i just said ok and pulled up to the window after telling them my mobile order name. I asked the gentleman at the window if the woman who spoke over the speaker happened to be a manager or something with the way she felt she could speak to me, he said yes, heather. I asked for her to come to the window in which she did and asked her why all the attitude which her response was "you sounded very angry and impatient" (mind you, i was speaking to my antsy 10 year old NOT the speaker) i told her that i couldn't believe a manager would speak to a customer like that and she needs additional training, she said "ITS CHRISTMAS!" and rolled her eyes and walked away. I will be calling corporate as my 10 year old assumed this was all because of HER. Way to go Heather!"

"The staff at this location are so nice, love them! This is my “home” Dunkin so I go here often. It is a very touristy spot so on the weekends around 9:30-11 it gets very busy so be aware. But please be nice to the staff!! They are doing their best to keep it moving."