Tropical Smoothie Cafe

"If I could leave 0 stores I would. I have gotten Uber Eats on 3 different occasions. Each time my sandwich was wrong. This time it was actually cold, and the pesto was all over the outside. I couldn’t even it eat!"

"I want to start this with saying I NEVER leave reviews online. I will call and give the establishment the chance to correct the issue. On February 11th I placed an online order and the food and smoothies were absolutely awful. I immediately called and asked to speak to a manager and was told they would be in Monday. I called and spoke to an assistant manager who was extremely nice and offered me a remake on the food or a refund. She informed me that a refund would take a little longer than I would've liked to wait so I told her I would come in the next day and get it while she was there the next day. I work overnight and overslept and forgot to go in. The next day I called to see if she was in and I was told no. I didn't call or go in on Valentines day for obvious reasons. I called again Thursday and Friday. On Friday i was told by Michelle that the situation would not be fixed because they have no way of knowing if the issue had already been fixed. Her customer service was absolutely terrible she didn't take the time to hear me out and eventually ended up hanging up in me. I called again on Monday the 19th to speak to the manager I was told he was busy and that she was the next in charge to handle the situation. Knowing that I had spoken to her before and how uncomfortable she had made me feel in the past I told her that I wasn't comfortable leaving the message with her and she hung up on me again. Even if this issue cant be rectified my hope is that this establishment takes the time to retrain Michelle on the importance of maintaining exceptional customer service and professionalism at all times."

"Waited 25 minutes for 2 tropic bowls. The cashier was very nice and attentive to us however once we placed our orders, we saw them being made by two gentlemen’s in the back and after they were finished, they just dropped them off on a counter and not say a word to anyone. Bowls came out fine, but the wait is extremely long, my oatmeal bowl was basically warm once I ate it. When we arrived, there was nobody else in the store. There was a rush of people and we were pretty much forgotten. One of the workers had their friends come in and they were given special treatment as they received their smoothies free of charge & received in within 5 minutes of arrival, with a delivery to their tables, compared to us sitting at the tables closest to the workers. We basically stared at our order as it was waiting on the counter. The only upside was the cashier who helped us which she was extremely nice and checked up on us periodically and was the only reason why we received our goods to begin with."

"this is actually the worst tropical smoothie on the face of the earth. the service is ATROCIOUS. the workers are rude and mess something up 100% of the time. i keep going back because i love tropical smoothie as a healthy quick meal, but tonight has been my final straw. just got home with my wrap to find a nearly BLACK avacado in my wrap. i called the store for a refund and they said i have to come back in person, and then the worker set down the phone, started taking orders, and blending smoothies, refusing to speak to me. it’s absolute insanity. i worked at a smoothie shop for years in high school & college so i know for a fact it is not a hard job. yet these people fine a way to mess it up every single time. just awful"

"This is one of my favorite places to go especially because they have late hours. I was running close to closing time and I called ahead of time to ask them if they wanted to go ahead and put the order in for me however, they told me they couldn't do that and that they closed at 10:55. I asked him if they changed their hours And there was no response. I said I didn't realize that you had changed your hours because it still shows 11 PM on Google and other various search engines. This didn't seem to be an issue because I was able to make it to the restaurant by 10:52, and there was a line. I sat in the line for over 20 minutes , when I got to the speaker to place my order they ignored me so I came to the window. I waited another five minutes or so until an employee finally came to window and apologize for the wait. She explained that there is only two people and one of them is already cleaning up. I gave her my request for hummus wrap, and she said oh no the restaurant part has already closed down. They closed down at 10:50. I told her that this is not advertised and that it doesn't say smoothies only after 1050 or whatever. This is, not right I went out of my way to come here to get a meal and they are open till 11 o'clock. They should be open for business unless they advertise differently. Employee was pleasant but she was clueless. I know management or at least upper management, and the owners are open to earn money and to do business . They have chosen to be open to 11 o'clock for a reason. I was very disappointed as this was my dinner. Nobody really cares, but I'm going to bed without dinner because tropical smoothie refused to serve me. I hope they can make some changes to their advertisement either stating the restaurant closes at 10:50 or whatever their rules are but it needs to be Displayed properly both online and on the windows"