Dunkin' 9924 Universal Boulevard, Orlando, FL 32819

"Basically I am just about to copy and paste everything that these other reviews have expressed, but if you’re in the mood for a fun story, please read on. My extended family and I came to this Dunkin for a quick breakfast to end the weekend, and decided that our order would be too large to bother the employees by attempting to give it vocally, so we used the quick kiosk in front of the store to make it easier on them. We placed an order for quite a few drinks, a half dozen of the brownie batter donuts, a few croissant stuffers, and a lightly toasted bagel (ironically pictured below). We received all of our food, drinks, and then had our name loudly called in an irritated tone by one of the employees at the front who pettily announced to the entire store “WHEN YOU ORDER AT THE KIOSK, YOU NEED TO COME CHECK THE COUNTER TO MAKE SURE WE HAVE THE DONUTS”. Since the counter was swarmed, we hadn’t looked, and there was no sign to instruct us to do so otherwise. I went up to the counter with my mother, and discussed with her what donuts we’d like instead of the brownie batter, but was interrupted by the aforementioned employee who said in the same annoyed tone, loudly to my face, the spiel about coming to the counter and they were completely out of the brownie batter by 0915. We kindly chose 5 of the Cupids Choice donuts instead, but kept the box unopened at the edge of the table while we ate the rest of our barely edible, charred meals. Two other girls walked in and ordered the same brownie batter donuts, but were not met with any attitude, and were told nicely that they were all out. Less than 5 minutes later, a full tray of the BB donuts came out, and another woman, I assume the manager, immediately offered them to the other girls. My mom stood up and asked if we would be able to exchange the donuts that we hadn’t touched or even breathed on, since we were originally told there were NO other BB donuts in the building. The manager put her finger up to my mother, and pushed the original box of donuts out of the way, and said “once they cross the counter, we’re not taking them back”. My mom explained the fact, we were told one thing which did not end up being true, and if they had said there were more BB donuts in the back being prepared, we would’ve patiently waited. The woman immediately started raising her voice at my mother and pushed the box forcefully back at her. My brother-in-law then went to her defense, and calmly explained the situation including the original attitude given by the first employee, who then immediately snapped and loudly began to berate him before her manager, in an incredibly smart move, told her to stop talking. In an attempt to just end the entire encounter, the manager grabbed the box angrily, threw it away, grabbed a new box, and manhandled the replacement donuts before basically throwing the box back at my brother in law. Not to mention, the first employee who originally had a horrible attitude, was cussing and grumbling at us as we grabbed our stuff and walked out. Customer service is a foreign land completely unknown to our world and it’s a shame. Please, go to any of other million Dunkin’ locations around Orlando."

"Rude manger in charge ordered from kiosk stated that i should order from the register because of the donuts they might not i. I responded just give whatever you do i didn't care I just needed 2 dozen of them proceeded to tell me that they dont have the ones i ordered i repeated just give me whatever they had it didnt matter still gave me a hard time even thou i was trying to make it as easy for her as possible it wasnt that big of a deal"

"Toxic environment and horrifying food. Manager and employees yelling at each other angrily, all food burnt, and customer service was beyond the pale. If you choose to enter these doors after reading this, the result is on you. Trust me, eat somewhere else, ANYWHERE else."

"The services was okay . But I’ve had the same order in different Dunkin’s and they’ve always given me what I’ve expected . This time I asked for the same thing but they didn’t put enough cream cheese . I asked for more cream cheese because my bagel barely had any they said I had to pay .I had to pay for more cream cheese which is almost $2"

"Depending on who is make breakfast sandwiches they could be good or could be a brick. Don't pay for extra bacon because you won't get it. And they will not make things right if you complain. Most of the staff is great friendly"