The Cocoa Bean

"Coffee and food was good. We waited probably 20 minutes in line to order and the cashiers were all grumpy and rude and acted like they didn’t want to be there. After we ordered, we waited another 20 minutes for our drinks and sandwiches. For a place in the middle of Gaylord Palms ( and inside a Christmas town) it sure lacked the Christmas spirit! Just lacked organization and structure. Please do better!"

"Good place to get a Coffee inside the Gaylord Palms This location is inside Gaylord Palms Resort and Convention Center, right off the main Atrium by one side of the Emerald elevators and on your way to the Convention center from the front desk. The staff was very friendly and helpful. It is very tastefully decorated and clean. There are screens, masks and social distancing circles to ensure adherence to covid protocol. There was only one person working at the time so service may be slow. We ordered tea, coffee and snacks. If you want something to eat and drink while walking around the complex then this is a good place to go for it."

"Hello all! So inside the beautiful Gaylord Palms Resort you have this one coffee shop (Starbucks-based) with a very clean and sleek look. There is a limited menu here based on a typical Starbucks but they definitely have the basics. The service is great and the product is good. Caramel Macchiato is good iced or hot but the prices are a hit inflated as to be expected. Either way, great option if you're on the premises."

"I got cocoa bean every morning while staying st the Gaylord. The staff was friendly, they moved quickly, and had a great variety of breakfast and lunch options. Even though you pay a higher price tag for the coffe and food in the Gaylord, the breakfast sandwiches were delicious and big enough to be super filling! Totally worth it and why I came back every time."

"Starbucksish grindhouse with resort prices and limited drink availability. Lacking some of the Starbucks flavors and favorites but making up for it with a selection of marketplace items not found in most stores. The seating area also has a microwave to reheat that pizza you bought the night before since you had to sell a kidney to afford the room rates and were left light in the wallet after all was said and done. The staff can be hit or miss. Some are on it and offer a greeting when you come in, take your order when you are ready, then make your drink the way you requested. Others will ignore you, take your order when they feel like it and then proceed to mess up your order."