Crunch Fitness - Orange Park

"I signed up for the gym and attend the Crunch Kick off with the PT manager, Austin (who is conveniently no longer employed there) I signed up for PT sessions every other week but that very same night, my grandpa passed away. I called Austin to let him know my situation and would follow up when I got back. While in New York handling the passing of my grandfather, they charged me a total of times. I sent several emails and made several phone calls to the PT Manager and Physical Trainer and heard back from no one. I always had to make many attempts to make contact. I asked that they see my special extenuating circumstances with the obituary attached and close out the PT going forward until I could make it back in state. I then in January made several attempts to schedule through text, email, etc and received no response. All the way they continued to charge me $110 every two weeks. I finally spoke to the manager, Justin, who I had to call 6 times to get a resolution and I was told even though no services were rendered despite all my efforts and communication and their lack of that they could only cancel the contract a bit early. This was the first I heard of any contract! I was never advised and told the terms. I was only directed to sign where I needed to sign. Even though no services were rendered and the quality of communication, professionalism and actual effort to honor their side of the so called contract - they told me that’s all they can do and eat the cost basically. Avoid this gym! Go to small time gyms where they are actually human and care about people and doing the right thing."

"Their gym is amazing . Their kids staff are amazing. Even the front desk staff are pretty cool but whomever the manager is Jason I want to say was a douche over the phone. Definitely looking to transfer locations asap to Atlantic or Atlantic beach location. Those branches are spot on with customer service and diversity."

"The gym is clean, has a great atmosphere, and has friendly gym workers and trainers. I even signed up with a trainer and have been working with him for a few months now. He's great and keeps me motivated. The other trainers are also there if you need help with a machine or exercise equipment. There are great classes as well to join to get hyped or relaxed. After a workout, my favorite place to visit is the sauna and afterward the massage beds."

"This was a nice gym. Staff was very friendly. They had a recovery area with hydro massage chairs, tanning, and floating room. The floor had so much equipment that was new and functioning. There was a basketball court, cycle room, and group classes room. Unfortunately it is not 24 hours so I have to make sure I can only go within scheduled time which is a little hard with my schedule. I am not a fan of the locker room/bathrooms. They were very small and the showers don’t shut all the way so people could see you if they look past. There also was no area for changing so you will be changing in front of others unless you go into one of the very small stalls. Overall, it is nice with many amenities but the hours and bathrooms are a let down for the price of a membership."