SNIPES

"My wife picked up a pair of Nike pants with a $22 sale tag on. The cashier rang them up at $51. We pointed out there was a sale tag on, so the cashier took the items to find a manager. She then returned and removed the sale tag, and told us they're now full price. We just walked out, without buying the item. Never had such poor service. Add to that the fact there was a queue with multiple other people waiting, and nobody else came to serve the waiting customers."

"Beautiful store, came in 11/21/2023 @ 6pm to buy a pair of Jordans. The selection was nice, but no prices on shoes. There were 3 store employees, one on the phone and 2 others folding clothes. We couldn’t get anyone to even acknowledged us. The mall was a ghost town and with this customer service. I totally understand why. Next time I drive an hour to a store, it will be to Tampa."

"I bought some panda dunks and they were dirty on the bottom and creased it’s like I bought used ducks for the original prices"

"Like so many others my experience with the customer service here was not good, far from it. I went two separate times both times they had at least 3 people working and none of them could help anyone in there. The first time I watched a lady stand at the check out while we were able to walk the whole store, browse, and leave. The second time my child wanted to try a shoe on and yet again no associate asked to help anyone in there and when I asked if they had the shoe in a certain size without even looking said we don't have it. If you're associates don't have time for customers that are trying to buy stuff eventually you won't make the sales and have to close, the owner should be more proactive in the store."

"Last trip I purchased 2 pairs of shorts and a shirt. 1 of the shorts had a security magnet on them. They didn't say anything about it. I didn't realize until I got home. I had to make a second trip back to get it taken off. Made me wait 5 minutes just to tell me they can't remove it. They said some items were shipped with those tags on and they dont have a way to remove it, they told me, "go to Hollister they can do it". Both employees starting giving attitude and don't seem to care. Very inconvenient and unprofessional. Not to mention how confused the cashier at Hollister was but smiled and took care of it right away, shop there!"