Alvin's Island - Panama City Beach #20

"Posting on my husbands account since I don’t have an account, ANYWAYS. Rude worker/Manager. Starting our vacation here at PCB and we wanted to go snorkeling the next day. Bought two pairs of goggles and decided to try them out tonight. One of the pairs were not sealing on my husband’s face. We thought no biggie, we have the receipt and the original packaging we will just stop by tonight and return them EVEN exchange them for a different pair and pay the difference or what ever. The response I got from the “Manager” wow. What do you want me to do? You want me to try all of them on? I responded that it wasn’t my fault they sold defective goggles. He stated that they didn’t do returns on beach accessories. I responded, all you sell are beach accessories! Like seriously who responds that way to a customer. We were even going to do more business when we departed Florida to get some departing gifts. But absolutely NOT. We will take our business elsewhere. Alvin’s, or who ever runs this store in particular. I get it there’s rules and policy’s and what not, but you sincerely SUCK. You have to work on your customer service and make people feel welcomed and earn our buisness. Will steer people away from y’all just cause of this. We have a TON of family and friends that shop here."

"In the three years that I lived in PCB I shopped here several times. Always a big collection of souvenirs and clothing. Nice, friendly staff, good prices, and have a military discount."

"I buy a hoodie and a hat like every year when I visit but there are also many trendy dresses and crop top outfits too! We found $5.99 sweatshirts this time with matching sweat pants. There's a lot to choose from as well as cute jewelry and swim wear."

"This location is a good place to shop . They have great prices. We have been in there 3 times in the past 3 weeks and the cashier is so sweet. He is a very nice young man ."

"We must have stopped by at just the right time, because everything was 25-75% off! We're on vacation, and we got lots of little souvenirs for family at a great price! Huge place with tons of stuff packed in. Shirts, dresses, hoodies, shoes/sandals, sunglasses, hats, dried out alligator heads... A little bit of everything if you're looking for souvenirs."