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Grooming By Kellie
8696 Griffin Road, Cooper City, Florida, United States
About the Grooming By Kellie
Grooming By Kellie is a premier pet grooming salon located at 8696 Griffin Road in Cooper City, Florida. Our experienced and caring team is dedicated to providing top-quality grooming services for your furry friends. From baths and haircuts to nail trims and ear cleaning, we offer a range of grooming services to keep your pets looking and feeling their best. With a focus on gentle handling and a stress-free environment, Grooming By Kellie is the perfect place to pamper your pets. Book an appointment today and let us help your pets shine!
Photos of Grooming By Kellie
8696 Griffin Rd, Cooper City, FL 33328, United States
Opening hours of Grooming By Kellie
Monday:
Day off
Tuesday:
08:00 - 14:00
Wednesday:
08:00 - 14:00
Thursday:
08:00 - 14:00
Friday:
08:00 - 14:00
Saturday:
08:00 - 14:00
Sunday:
Day off
Reviews of Grooming By Kellie
"Stay away from this one. I have my furbabies going to Dr. Bruce a great Veterinarian. She is in his office. So you scheduled an appointment for grooming. No confirmation day before, morning anytime and I called always got answering machine also left messages every time. We had record flooding so wasn’t sure if Dr. Bruce and Kelly would be open. They were as my appointment was 9am and she finally responded 5 PM that evening and said they called and texted the phone number listed. Well the first time trying to make an appointment I left messages and she called me on my only phone number. She called me that evening on my only phone number. So I asked what phone number did you call and text to confirm? Surprise same phone number. My iPhone 14 Pro Max works just fine when EVERYONE else calls, texts and leaves a voicemail. So she said she had an opening Friday April 28, 2023 TODAY and just had to check exact time open. OK fine well I have called no less then 6 times leaving a message every time. And today the day of the appointment just not the time. So I called all days and left messages NOTHING. I could have taken him elsewhere but appointments are usually 2-3 weeks away. He is getting very long and hot with this record heat. I called Dr. Bruce to try to get anyone who could tell me anything being she’s in the office. “Please don’t call us. Were not her answering service and or work for her. Everyday 10-25 calls about Kelly and trying to get her on the phone.”. She may be a good groomer but she needs to learn a lot about customer service and in her business her actions or lack of ie causing a furbaby to get hot and overheated because of her incompetence has long reaching consequences which she is about to find out in civil court. I don’t like this and if I can stop this from happening to others it’s worth the time to me. We all love our furbabies and they need to go out. She living in Florida knows this record heat 87 today with an heat index of 98. Could and had caused furbabies who are not groomed to become over heated, have stroke and unfortunately die. Again it takes weeks or longer to get a grooming appointment at a safe, reputable and good groomer. I just made one and earliest I could get May 27 a month from now!! WAKE UP LADY BECAUSE YOUR ABOUT TO GET A WOKE UP REAL QUICK. I trusted you to take care of me baby and your incompetence will cause less time out meaning weight gain and other possible problems. YES, ITS THAT SERIOUS!!"
"Wow - I wish I could give Kellie and her staff 10 stars, they are so amazing. I have a 2 year old, 60 lb golden doodle who (1) doesn't have the easiest hair to maintain and (2) isn't always the easiest to work with. Kellie and her staff were exceptionally patient and accommodating and gave my dog one of the best haircuts he's ever gotten (he's been getting groomed since he was a few months old as a puppy). I couldn't be happier with his haircut and more thankful for her and her entire staff. I wholeheartedly recommend them and will be continuing to use them in the future on a regular basis. Thank you Kellie and team for all that you do!"
"I have no issue with the quality of cut. My dog looked great. My issue lies in the fact that I called once a day for an entire week, leaving a message on two of those instances as well and never had my call returned. I was fortunate enough to get through on a final attempt to call. Upon arrival, I was rudely told that my dog would require a thorough shaving because he was so matted. I had no issue with that, as I completely understood that he needed to be shaved in order to get under all of the matting. My issue was with her delivery and the fact that she gave off the impression that she no longer even wanted to deal with my pet. Imagine that feeling just before entrusting her with my little guy for multiple hours. The cut looked great, but Kellie quickly got me out of the door without even tempting discussing or entertaining a return visit. She would not explain to me the issue, or instruct me on what I can do to prevent the issue in the future. It’s not what you say, it’s how you say it. Safe to say, I will never be back."
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