Shaggy Chic Pet Spa 445 State Road 13 North, Fruit Cove, FL 32259

"Do not use this woman! I made an appointment to take my eight month old Maltese to her to be groomed. She required a $50 deposit before I could even see her. After I went to show her the dog, she said the dog had too many mats , and she would have to shave him, I said fine give me my $50 back and I’ll find another groomer. She said you cannot have your $50 back and I left with my dog went to another groomer who only charged me $45 and totally got the mats out of my dog and he looks great and he didn’t have to be shaved . . I contacted Elizabeth requested again my $50 back and told her the dog did not have to be shaved and she should’ve been able to take the dog in without shaving the dog. She still refused to refund my $50 deposit and I am going to report her to the Better Business Bureau And I wanted to tell all of you about the situation by the way she was planning to charge me $75 for the grooming of my puppy. However, Samantha at diamond in the Ruff only charged me $45 and my dog looks beautiful. No shaving necessary."

"**FAT SHAMING, INSULTING, AGENDA-PUSHING OWNER*** I brought my dog to see Liz at her grooming facility because it was convenient to my residence. Had I known the experience would be so poor, I would have driven the extra few miles for another groomer. Let’s begin… I am a very patient and empathetic person. I understand people get busy, life happens, and we can’t have good days every day. However, when your bad days and lack of professionalism start to impact the interactions you have with animals and owners, there’s a problem. I don’t want to bore everyone with details so I’ll keep it short. I’m an overweight person and she called my dog fat (used those words, specifically), told me I wasn’t healthy either, and told me she didn’t believe in vaccines for dogs. I’ve never heard of a groomer telling owners not to vaccinate their animals. I’ve also never heard of a groomer fat shaming an owner and their pet. I was embarrassed and humiliated. I would never recommend this unhappy, miserable, unkind woman to anyone. Especially if you don’t want your dog to get parvo since they’re not checking vaccine records and encouraging clients to not vaccinate their animals….And especially if you don’t want to be embarrassed and humiliated. 0/10 wouldn’t recommend!!"

"The owner is a bully, abrupt, mean owner. Apparently overwhelmed with the shop schedule she can't handle professionally and rude. I do not trust leaving my Maltese with her whatsoever. We are so disappointed. The former groomer, Julie was amazing with our Maltese prior. We were customers of this shop from 4/2021-5/2022 with Julie. Liz never did our pet then. But Julie moved, so we decided giving Liz a try. 2nd visit. Now both times at pickup Liz insulted us, was harsh, stating she didn't believe in vaccines, pressure to use her food marketing products, use her vet & bullied us) Our 2nd pickup was unbelievable, she was downright mean & was obviously having meltdowns. She just went off when we paid her. She charged 2x cost of her former groomer last year, (1rst $140, 2nd $113, we even tipped high 25%) when we use to pay $88 which included express $25) the justification she claimed our baby hard handle, shaved her tail (I see other reviews same tail shaved-horrible), claimed overweight, just unbelievable poor customer service. We use to pay half what she charged for over a year, then she doubled our cost. (?). We paid over $250 within 5 weeks. Claimed she struggled grooming our dog. She had just groomed our pet 5 wks prior. She makes up excuses to blame for her lack of experience & professionalism. I have had all my small dogs groomed & vet care visits regularly for 40 plus years. Never ever experienced a off the chain groomer go off on me about the weight of our dog who is small. Her pics show dogs much larger, yet she picks on us. Owner is not a medical vet but pushes animal medical advice. We have regular vet care by a professional. Owner took without our authorized consent, Business promo pics and is using a photo of our pet on her Facebook to promote her business, and we have demanded she delete it immediately, we want no affiliation with her or this shop ever again. She refuses to take it down. What a heartbroken feeling to think we left our Maltese with her. NEVER EVER. DO NOT RECOMMEND. Liz is 200% appears to be over her head, unexperienced, and, unstable to groom animals. The shop is not clean anymore, lacks the care her other groomer provided us. Lesson learned. All groomers are not the same, even in same shop. I just keep thinking what our Maltese went thru when there. Terrible feeling that we entrusted her with her terrible behavior. I hope she decides to close and stop being a groomer so someone else or animal doesn't experience what we went thru. Unfortunately, unless others complain and publish an awareness, she will be doing this to pet owners and their pets. No i dont want to be insulted when picking up my pet. Please be aware, and stay clear of this shop and this groomer."

"My Wife took our Yorkshire Terrier in for a grooming Friday and came away very disappointed to say the least. She also brought a picture of how she wanted the cut. We have had many dogs over the last 25 years all of which required grooming. We are loving and experienced dog owners. Our dog was a 4 yr old mini Yorkie LONG HAIR and is now a very very short haired Yorkie much to our complete surprise! During the initial consultation, it was discussed that we wanted a "trim" and to keep the long hair. There was also discussion about some minor matting underneath. My wife was not informed that that would change the cut we requested. I went in to discuss this with the owner and left completely upset as they would not admit their error. I asked why they did not call if there was an issue keeping our request and the answer was, "we discussed this with your wife". This is a complete lie and further documents the utter disregard for our wishes. NEVER AGAIN!"