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SKECHERS Factory Outlet
11401 Northwest 12th Street, Miami, Florida 33172
About the SKECHERS Factory Outlet
SKECHERS Factory Outlet in Miami, Florida offers a wide range of footwear for every occasion. From work to weekend fun to a night out, you'll find the perfect pair of shoes at our store. Our selection includes casual shoes for men and women, stylish kids' shoes, and athletic sneakers for your weekend adventures. Enroll in store to complete your registration and receive promotional text messages from Skechers. Visit us at 11401 Northwest 12th Street to find your next favorite pair of shoes.
Photos of SKECHERS Factory Outlet
11401 NW 12th St #324, Miami, FL 33172, United States
Opening hours of SKECHERS Factory Outlet
Monday:
10:00 - 21:00
Tuesday:
10:00 - 21:00
Wednesday:
10:00 - 21:00
Thursday:
10:00 - 21:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
11:00 - 19:00
Reviews of SKECHERS Factory Outlet
"My visit to this store was very disappointing, I went in wanting to return 2 shoes that were slightly used (they weren’t ripped or broken in any way though), I also didn’t have a receipt which I understand I’d only be able to exchange or get store credit for so I went in hoping to get store credit. I was denied by both the sales associate and manager I assume saying they were too used and absolutely nothing could be done. They weren’t helpful in any way and tried to shut me down immediately when I tried to ask why nothing could be done."
"Sadly, my recent visit to Skechers at the Dolphin Mall in Miami left me with a taste of disappointment and frustration. My ordeal started with the store manager, Elsa. Her demeanor was unwelcoming and her lack of willingness to assist, quite off-putting. An atmosphere that a customer shouldn't have to experience. Amidst my growing dissatisfaction, I found a glimmer of hope in a staff member named Kevin. He was not only accommodating and informative but also seemed genuinely interested in helping me make the best purchase decision. His knowledge on the different types of footwear materials, such as the memory foam, was quite impressive. However, this shimmer of good customer service was abruptly interrupted when Elsa rudely pulled Kevin away to man the cash register, undermining his efforts to provide quality service and address my queries. When I turned to her for help, she was equally uncooperative which led to my shopping experience turning sour. Despite the negativity, I want to highlight Kevin's commendable efforts. His knowledge and customer-handling skills sets him apart as an excellent salesperson. I penned down this review in the hopes that it reaches the eyes of Skechers' management. A store's value is only as good as its customer service, and right now, it leaves much to be desired at Skechers, Dolphin Mall, Miami. Better training and staff assignment seem to be in order to ensure that no other customer has the similar unsavory experience that I did"
"I am continually disappointed by my inability to go into any shoe store. And find something in a size 14. At least at this store somebody's willing to go in the back and tell me they didn't have anything in my size."
"I had to deal with a manager today named Karen. She was very rude, mean and obnoxious. She kept on giving me nasty looks and she had a nasty attitude. I saw her treating her employees very mean and it made me want to leave. I was going to buy plenty of merchandise but because of Karen, I'm never coming back to Skechers and I'm telling everyone I know not to come here because of Karen and her nasty attitude and the way she treats her employees."
"I was looking for a comfortable and soft shoe for my mom birthday. My wife and I decided to go to the Skechers outlet at Dolphin Mall. The staff are very helpful and friendly. The store is awesome, so it has lots and lots to choose from. They are súper confortable, they look very good. Overall the store is wonderful, lots of options."
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